Technical Service Manager, Commercial Applied Chillers

The HVAC Commercial Technical Service Manager (TSM) responsible support of 17/19/23 series Heavy Applied products will provide phone, written and on-site support of new equipment shipped to the field from our plants in Charlotte NC and YLC in China and for the US and International markets.

This role will also be responsible for assuring customer product satisfaction by working with internal/external customers to coordinate and approve warranty-related issues, registering claims, handling training issues and supporting equipment installation, start-up, and service-related issues. This position will also provide feedback to the Commercial Factories on all quality related issues.

This position needs to be located in the United States with access to a major airport.

Role Responsibilities 

• Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits.

• Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues.

• Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices.

• Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites min a portion of the US and International Markets.

• Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend.

Requirements

• High School Diploma or GED

• 3+ years' experience in the Technical Field with Centrifugal and Screw Chillers.

• 3+ years’ experience with Microsoft office products (Word, Excel, Outlook).

• Possession of a valid driver's license.

• Ability to travel as needed to support training on site, and/or job site visits.

Preferred Requirements

• Bachelor’s degree in mechanical engineering

• Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems.

• Familiarity with warranty data/systems.

• Experience in providing technical presentations and training.

• Strong written and verbal communication skills

• Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments

This position is entitled to short-term cash incentives, subject to plan requirements.   

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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