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Technical Service Manager, Commercial Applied Chillers
CANCO: Carrier-Home North Carolina Remote Location, Remote City, NC, 27006 USA CAGAO: Carrier-Home Georgia Remote Location, Remote City, GA, 30303 USA
About Carrier
Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airqualityand transportation, we improve lives, empower criticalindustriesand ensure the safe transport of food, life-savingmedicinesand more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.
The HVAC Commercial Technical Service Manager (TSM) responsible support of 17/19/23 series Heavy Applied products will provide phone, written and on-site support of new equipment shipped to the field from our plants in Charlotte NC and YLC in China and for the US and International markets.
This role will also be responsible for assuring customer product satisfaction by working with internal/external customers to coordinate and approve warranty-related issues, registering claims, handling training issues and supporting equipment installation, start-up, and service-related issues. This position will also provide feedback to the Commercial Factories on all quality related issues.
This position needs to be located in the United States with access to a major airport.
Role Responsibilities
Provide troubleshooting assistance for commercial Heavy Applied chillers (17, 19,23 series) in the US market via phone, electronic communication and/or job site visits.
Support Factory Engineering and Quality groups in Charlotte, NC, and in China (YLC) as well as any other internal customers in gathering and providing data relevant to solving technical issues.
Assist with developing training materials as required to provide and/or present at technical meetings for the customer, and for Carrier Commercial Service or Direct Sales Offices.
Negotiate and process all open disputed warranty claims as required, for Heavy Applied chillers (17,19,23 series) installed in customer sites min a portion of the US and International Markets.
Provide feedback and assist management in analyzing warranty and other quality issues found in the field to drive quality improvements, warranty ppm reductions and warranty spend.
Requirements
High School Diploma or GED
3+ years' experience in the Technical Field with Centrifugal and Screw Chillers.
3+ years’ experience with Microsoft office products (Word, Excel, Outlook).
Possession of a valid driver's license.
Ability to travel as needed to support training on site, and/or job site visits.
Preferred Requirements
Bachelor’s degree in mechanical engineering
Experience troubleshooting all aspects of commercial Heavy Applied HVAC systems.
Familiarity with warranty data/systems.
Experience in providing technical presentations and training.
Strong written and verbal communication skills
Good conflict resolution, negotiation and problems solving skills in high pressure and challenging environments
Benefits
Employees are eligible for benefits, including:
Health Care benefits:Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave:Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability:Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts:Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate The specific benefits available to any employee may vary depending onstate and local laws andeligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.
Pay Range
The annual salary for this position is $120,000.–$168,000. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date:01/20/2026
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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