Sr Tech, Prod&Tech Svc

• Role: Sr Tech, Prod&Tech Svc

  Location: Bangalore

  Full/ Part-time: Full Time

  About Carrier

  Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airqualityand transportation, we improve lives, empower criticalindustriesand ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at thecenterofeverything we do. For more information, visitcorporate.carrier.comor follow Carrier on social media at @Carrier.

  About the role

  This position is for a senior Product and Technical Service technician who is under general supervision. Assists with conducting technical training and product briefing with customers, vendors and company representatives. Relies on limited experience and judgment to plan and accomplish tasks. May assist in orienting, training, and assigning the work of technical/business support employees.

  Key Responsibilities:

  Study and analyze customer site mechanical, electrical, and controls (MEC) equipment

• Identify customer equipment variants and map them to Abound Insights digital product equipment models

• Identify and map customer equipment data points to corresponding Abound Insights platform points

• Onboard customer sites and equipment into the Abound Insights platform

• Validate insights generated by the platform and perform necessary corrections to ensure data accuracy

• Execute go‑live activities for Customer Sites

• Provide customer training and platform walkthroughs to ensure effective adoption

• Deliver Abound Insights product and user support, including issue analysis and resolution

Requirements

• Works under general supervision to provide product and technical support.
• Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
• Assists with conducting technical training and product briefing with customers, vendors and company representatives.
• Assists with drafting technical documentation to improve the level of on-site maintenance and timely processing of product fault.
• Coordinates technical service activities between customers, customer service representatives, sales representatives and field staff.
• United States: HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
  
  Americas: Canada/Mexico
  
  Europe: Role dependent.
  
  Asia: HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.

• Benefits

  We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary. 

• Make yourself a priority with flexible schedules, parental leave  
• Drive forward your career through professional development opportunities 
• Achieve your personal goals with our Employee Assistance Programme 

• Our commitment to you

  Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. 

  Join us and make a difference. 

  Apply Now! 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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