Service Account Manager - Automated Logic

About this role:

The Service Account Manager will lead a team of experienced Field Service professionals or team leaders, overseeing processes and procedures to ensure quality and consistency in solving client issues. Optimize the sourcing strategies to allocate manpower efficiently, coaching team members, and own standard customer agreements and service levels.

• Responsible for overall team safety performance and adherence to established programs and protocols.
• Coordinates, prioritizes and resolves issues encountered by a more experienced team/multiple teams across multiple geographic locations.
• Optimizes the sourcing strategies to allocate manpower efficiently across multiple geographic locations.
• Drive technological improvements within service portfolio.
• Perform discovery through routine client touchpoints and engage account executives to develop opportunities to closure.
• Determines how to solve complex escalated issues that would impact the business and provides recommendations for solutions to executive leadership.
• Possesses strong technical/product knowledge.
• Quality Issue Management.
• Contacts key stakeholders to resolve complaints and establish the appropriate improvement plan.
• Coaches team members to ensure operational objectives are met.
• Establishes and maintains training and audit/assessment programs to ensure the implementation and effectiveness of internal controls.
• Owns standard customer agreements and service levels.
• Assists with forecasts of service financial goals and metrics, reports on monthly results.

• High School Diploma or GED
• 2+ years of experience in the HVAC controls or Mechanical Contracting Project Management
• 1+ years of experience with the Microsoft Office Suite
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver’s License and can be insurable by the company’s insurance.

• Bachelor’s Degree from a recognized college or university.
• 5+ years of experience in a Service Management role.
• Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third party control systems and integrations.
• Experience in dealing with a number of simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer’s best interests first and foremost.

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position may be entitled to short-term cash incentives, subject to plan requirements.

Pay Range:

The annual salary for this position is $80,750–$113,250.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/06/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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