Lead Service Engineer

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

We are looking for Lead Service Engineer, who will be responsible for commissioning and servicing HVAC system including chillers, heat pumps, rooftop units, and VRF.

Role Responsibilities:

• Perform systematic fault diagnostics and troubleshooting across electrical, hydraulic, and control domains.

• Produce commissioning reports and service intervention records (documentation and traceability).

• Identify, specify, and support sourcing of spare parts; ensure correct part selection.

• Manage technical communication with clients regarding spare parts and service topics.

• Prepare spare parts quotations in cooperation with internal teams.

• Provide technical guidance in selecting appropriate components and solutions.

• Develop and coordinate the service network for Carrier and Toshiba equipment.

• Support service partners and local distributors with technical expertise and escalation handling.

• Collaborate closely with sales and technical support teams to align field execution and customer expectations.

• Escalate complex cases to factory service teams and support resolution through structured troubleshooting.

• Use service software and digital diagnostic tools; monitor equipment performance and record service activity.

• Actively participate in Viessmann Academy, internal trainings, and Carrier/Toshiba technical trainings.

Requirements:

• Education: Technical university degree (Mechanical Engineering, Electrical Engineering, Mechatronics) or a higher technical school with proven relevant experience.

• Experience: Hands-on experience in HVAC service, commissioning, or technical support (experience with chillers/heat pumps/VRF/rooftops is an advantage).

• Technical competence:

  • Solid understanding of HVAC operating principles

  • Working knowledge of hydraulics, controls, and basic electrical engineering

  • Ability to perform structured, systematic fault diagnostics

  • Basic understanding of BMS / communication protocols (advantage)

• Other:

  • Valid Category B driving license

  • Willingness to work in the field (Serbia)

  • Commitment to continuous professional development

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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