Factory Sales Account Manager

Country:

Location:

At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

We are seeking an experienced Account Management professional, overseeing and participating in various Account Management and customer relationship management processes. Responsible for representing the company's interests and building business relationships to enhance account management performance.

Role Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their needs are met and expectations are exceeded.

• Project Coordination: Oversee the execution of client projects, collaborating with internal teams to deliver services/products on time and within budget.

• Sales & Revenue Growth: Identify new business opportunities within existing accounts, upsell services, and contribute to achieving revenue targets.

• Problem Resolution: Act as the primary point of contact for clients, addressing and resolving any issues or concerns in a timely and effective manner.

• Reporting & Analysis: Provide regular updates and reports to clients and senior management, analyzing account performance, customer satisfaction, and areas for improvement.

Role Purpose

• Client Liaison: Serve as the main point of contact for clients, ensuring clear communication and fostering strong, trust-based relationships.

• Project Oversight: Manage the end-to-end delivery of services/products, coordinating with internal teams to meet client needs and deadlines.

• Strategic Growth: Identify opportunities for account expansion, including upselling and cross-selling, to drive revenue and client satisfaction.

Required Qualifications

• High school diploma or GED.

• 5+ years HVAC applications and/or controls experience.

• 1+ years of experience with building communications protocols (BACnet, Modbus, Open, MQTT and SNMP).

• Valid Driver’s license.

• This position requires travel of 30% within the United States, Canada, and occasionally overseas.

Preferred Qualifications

• Bachelor’s degree.

• Account management, applications engineering, and/or product support experience preferred.

• Carrier and/or Automated Logic product knowledge a plus.

• Sales experience is a plus.

• Strong written and oral communication, and presentation skills.

• Able to work with people of varied skill and knowledge levels.

• Flexible regarding job duties.

• Strong understanding of the fundamentals of HVAC and controls theory.

• Prefer a strong understanding of the fundamentals of TCP/IP, LAN and WAN configurations.

• Prefer proficiency with SalesForce CRM platform.

• Sales solution skills – the knowledge of company’s offerings, client applications, use cases and market trends and the skill to apply them to individual clients and prospect situations that positions the sales team member as an expert client advisor. 

RSRCAR

#LI-Remote

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice