Technical Support Engineer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.                                                        

About the Role

The Technical Support Engineer provides technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Job Responsibilities

• Provide technical support for the ALFO Branch Offices on an as needed basis. 

• Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc. 

• Identify all technical risks and assist local site team members in risk mitigation planning.  

• Assist in project commissioning planning for complex projects to support local project teams as required. 

• Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings. 

• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.

• Participate in the creation and updating of the training content for Field Engineers.

• Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers

• Create and maintain standard work instructions in accordance with the Operations Manual guidance.

• Provide local training and guidance that is aligned with ALFO standard work and best practices.

• Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested. 

• Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Required Qualifications

• High School Diploma or GED

• 5+ years experience working with building controls systems

• 50% air travel

Preferred Qualifications

• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices. E

• Exceptional ability to communicate network and server needs to client IT departments. Working knowledge of the OSI Model.

• Awareness of cybersecurity best practices and ability to advise and generate guidance. Knowledge of BAS servers.

• Hierarchal WebCTRL servers.

• Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).

• Pros and cons of virtual versus physical servers and the support requirements of both.

• Strong working knowledge of remote connection methods and best practices.

• Understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2)

• In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).

• Network troubleshooting techniques and the use of network monitoring tools:

  • DLcapture

  • Wireshark

  • Oscilloscope

  • Modscan or Equivalent

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 24 March 2026

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