Rentals Operations Manager, HVAC

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

If you are looking for a role that combines your technical skills and passion for customers, then we have a great opportunity for you. We are seeking an experienced, motivated Rentals Operations Manager for our Bear, DE location to plan and execute on innovative solutions for customers across a large demographic area.

Job Responsibilities:

Operations

• Establishes, assigns, and adjusts work methods and procedures to meet schedules using knowledge of capacities and capabilities of depot personnel

• Insures technician’s daily activities are scheduled

• Performs regular depot audits to ensure quality equipment repair and testing. Communicate with

• Technicians regarding improvements or areas of concern

• Oversite and management to ensure timely and accurate depot purchasing, booking, invoicing, and collections process.

• Financial responsibilities include collecting quotes from vendors for parts or repair options and communication with Regional Leadership concerning “Best Fix Options.”

• Ensures budgeting guidelines are met; prioritizes expenditures to stay within budget.

• Assist sales department in selection and application of proper equipment and accessories for complex rentals.

• Provides technical support to the sales department, both at the depot and job site visits.

• Engages directly with external customers and vendors when a conflict or issue occurs.

• Coordinates with suppliers, contractors, engineers, and others concerning equipment operations or maintenance

• Initiates measures to improve methods, equipment performance, and quality of work.

• Inspects work in process to ensure its completion within allotted time limits and for acceptable quality standards

• Conducts formal operations meetings regularly

• Ensures fleet readiness, accessories, and spare parts inventories are at acceptable levels and that equipment fleet, accessories are accurate and up to date in the systems.

• Reviews all written labor documents regularly.

• Directs and guides the lead service techs to prioritize labor hours on a daily and weekly basis

Sales

• Manage the sales function, ensuring strong customer relationships are established and maintained while also driving employees to achieve business goals

• Promote team selling and expansion of existing relationships across divisions and/or geographic areas

• Coordinate engineering and sales support activities to facilitate offering and supporting quality products and services

• Develop an environment to create and sustain a highly engaged team

• Review estimates to ensure accuracy and appropriate method to meet company and customer objectives

• Assist employees in determining margins, identifying resources, and assessing future potential business; participate in selling to large/key accounts as needed

• Network with areas, regions, and corporate headquarters to increase knowledge of offerings and creating opportunities for employees to do the same

• Provide input for best practice work and encourage employees to incorporate new ideas into projects

• Develop sales forecast and provide input to budget

• Identify new market opportunities

• Participate in the development of long-range sales planning and growth strategies

Required Qualifications:

• High School Diploma or GED

• 5+ years’ experience in an industrial, manufacturing or Construction environment

• 3+ years’ experience managing a team

• A valid driver’s license

• 25-50% car travel

Preferred Qualifications:

• Bachelor’s degree

• Rental Equipment Management experience

• Interface with clients on a constant basis in a highly professional manner

• Superior follow-up and follow-through skills

Benefits
Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position is entitled to short-term cash incentives, subject to plan requirements.  

The annual salary for this position is between $118,000 – 165,000.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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