Senior Manager, Digital Product Management (Residential Technician Applications)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

We are seeking a Senior Manager, Product Management to lead strategy and execution for Residential Technician Applications supporting connected HVAC systems.

This role owns product direction, roadmap, and delivery for technician-facing digital tools used across commissioning, diagnostics, troubleshooting, and service workflows. You will manage a team of product professionals and define how connected equipment data, AI-driven insights, and mobile-first experiences improve technician efficiency and enable intelligent service outcomes.

This is a hands-on product leadership role operating in a complex IoT environment spanning devices, firmware, cloud platforms, analytics, mobile applications, and Field Service Management (FSM) systems.

Key Responsibilities:

What You’ll Own:

• Multi-year product strategy and roadmap for Residential Technician Applications
• Backlog governance and release execution across mobile and cloud capabilities
• Technician adoption, engagement, and workflow efficiency
• Integration of connected equipment data into actionable service intelligence
• AI-driven diagnostics and guided troubleshooting experiences
• Intelligent parts identification and workflow-based service recommendations
• Enablement of digital service value and aftermarket growth opportunities

Product Strategy & Roadmap:

• Define a clear product vision aligned with connected residential systems and field service needs
• Translate strategy into disciplined roadmaps with measurable service and efficiency outcomes
• Balance innovation with reliability, scalability, and system performance

Technician Workflow & Service Optimization:

• Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
• Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
• Improve first time-fix rates and reduce repeat visits through better intelligence and workflow design
• Ensure strong usability and resilience in real-world field environments

IoT, AI & Data Intelligence:

• Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
• Embed AI-driven capabilities such as anomaly detection, predictive diagnostics, and guided troubleshooting
• Ensure robust analytics instrumentation and clear performance visibility

Adoption & Performance:

• Define and track KPIs tied to technician activation, engagement, workflow completion, first time-fix, and service efficiency
• Conduct technician ride-a longs and field immersion to inform prioritization
  Use data and field insights to continuously refine and optimize the experience

Team Leadership:

• Manage and mentor Product Managers and/or Product Owners
• Establish accountability for roadmap execution and KPI delivery
• Elevate prioritization rigor and outcome ownership within the team

Required Qualifications:

• Bachelor’s degree
• 10 + years of product management experience in IoT, connected equipment, field service, or technician-facing digital platforms
• 3 + years of experience building or competing with OEM technician mobile applications or connected service tools

Preferred Qualifications: 

• Prior experience managing product professionals
• Experience integrating with Field Service Management (FSM) platforms and job lifecycle workflows
• Strong technical fluency in device-cloud architecture, firmware telemetry, APIs, mobile platforms, and cloud services
• Experience embedding AI-driven insights and predictive capabilities into service workflows
• Proven ability to drive measurable adoption and service performance improvements
• Strong residential HVAC, connected home, building systems, or similar domain knowledge preferred
• Ability to operate effectively in cross-functional environments spanning hardware, firmware, cloud, and mobile engineering teams

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position is entitled to short-term cash incentives, subject to plan requirements.  

Pay Range

The annual salary for this position is $146,750–$205,250.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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