Assistant Manager, NA Service Operation, Kolkata Branch

Role: NA Service Operation

Location: Kolkata,India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role will be responsible for Service operation role of National Account Services for Kolkata Branch. The job role includes Call & PM Management for all National Account customers, Owning SA, & SM processes for Kolkata branch National Account customers, Customer / Dealer Management through regular face to face meetings etc.

Key Responsibilities:

1. Serve as a first point of contact to customers and dealers and respond to all calls / mails at first level.

2. Keeping track of all type of service calls and follow up for closure to ensure TAT adherence, Allocation unidentified Calls and related activity - Call Management.

3. Keeping track of the PM Reports its Validation and submission for all KA Customers - PM Management.

4. CCN Support to dealer for Call Booking, Call Allocation, Equipment Registration, spare part indent and closing and share MIS with them on regular basis.

5. Communication with channel for spare part availability & their claims.

6. Part code identification / selection support to dealers in CCN.

7. Follow up for spare part with spare part team and keeping a track.

8. Issuing and Tracking of Delivery of spares against SO.

9. Collection & record keeping of various documents like JRA/ Installation Audits, Service Intercepts, EH&S Training, Product Training & Appreciation letter on MS Forms (Service MIS).

10. Mobility Tracking and ensure 100% Active technician & >95% Closure on Mobility.

11. Follow up with the CCN team for correction of CCN errors.

12. Annexure finalization of all accounts.

13. SR job Quotation share and keeping track till billing and payment received.

14. Ensure timely uploading of SA data in portal for billing.

15. SM Job - Prospect generation, site survey, BOQ submission, follow up with local customer team and NA team on orders.

16. RECO with dealers for their pending claims.

17. Regular connect and face to face meetings with NA Customers / Dealers.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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