Sr Assoc, Accounts Receivable

Role Objective

• Execute Order-to-Cash (OTC) collection activities in compliance with company policies, controls, and governance requirements.
• Drive timely and effective cash collection to improve working capital and reduce outstanding receivables.
• Contribute to continuous process improvement initiatives that enhance operational efficiency and customer experience.
• Support knowledge transfer and act as a trainer and mentor for new team members.

Key Responsibilities

Accounts Receivable & Collections Management

• Execute end-to-end Accounts Receivable (AR) processes, ensuring accuracy and compliance with established procedures.
• Perform standard and ad hoc AR reporting, providing timely and actionable insights.
• Review and resolve unallocated cash and credit balances in collaboration with the Cash Application team.
• Monitor customer accounts to identify outstanding balances and collection opportunities.
• Execute collection and dunning activities to drive timely customer payments and reduce overdue receivables.
• Engage customers through calls, emails, and other communication channels to maximize collections and maintain strong customer relationships.
• Manage standard and specialized dunning campaigns in accordance with company policies.
• Prepare and distribute collection activity reports and AR status updates accurately and on time.

Dispute & Query Resolution

• Manage customer disputes and coordinate with internal stakeholders to ensure timely resolution.
• Collaborate with business, finance, and legal teams on debt recovery activities and debt provision guidance.
• Process customer account maintenance activities, including applying and removing dunning blocks.
• Initiate and track customer refund requests as required.
• Address customer inquiries related to billing, payments, credits, and account balances.
• Monitor, track, and drive customer queries through to successful resolution.
• Conduct root cause analysis to identify recurring issues and recommend corrective actions.

Month-End & Financial Close Support

• Support month-end close activities, ensuring all activities are completed within deadlines.
• Process standard and specialized accruals in accordance with accounting guidelines.
• Prepare journal adjustments and supporting documentation for management review.

Process Excellence & Team Support

• Provide operational and administrative support to the OTC team.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and Detailed Process Training (DTP) documentation.
• Foster effective collaboration across cross-functional teams and business partners.
• Identify opportunities for operational efficiencies and contribute to strategic process improvement initiatives.
• Support onboarding, training, and knowledge-sharing activities within the team.

Ethics, Compliance & Safety

• Ensure full compliance with all company policies, procedures, and internal control requirements.
• Adhere to all Environmental, Health & Safety (EHS) standards and regulations.
• Complete all mandatory ethics, compliance, and regulatory training within required timelines.
• Promote and maintain a culture of integrity, accountability, quality, and safety.
• Comply with all Quality, Environmental Health & Safety directives, including Personal Protective Equipment (PPE) requirements, incident reporting, risk assessments, Cardinal Rules, and Achieving Competitive Excellence (ACE) principles.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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