Senior Manager, Digital Design

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

As a Senior Manager of Content Design, you will help shape Carrier products and services with straightforward, human, and clear UX/UI copy and information architecture. From ideation through implementation, you'll partner with designers, product managers, researchers, and engineers to plan and create the content for a wide variety of experiences. You’ll lead and grow a team to continually improve the content, establish and evolve Carrier’s product voice and content standards to align with our Air Design System.

The perfect candidate has a versatile skill set that helps them plan, write and establish content and patterns for multiple channels and personas—including interaction flows, product orientations, design documentation, system nomenclature, application messaging, product guidance, brand messaging, and more. You should be equally adept at high-level design and hands-on writing and have a thorough understanding of design thinking and user experience. You will join a high-performing, high-growth team that is multidisciplinary, highly collaborative, and fun to work with.

This is a remote role that is based within the East Coast region.

Key Responsibilities

• Set the vision for content to create cohesive messaging and narratives across a growing number of platforms, channels, and personas
• Establish and maintain content standards with consistency while evolving Carrier’s product voice and tone
• Document guidelines for best practices and principles to be used across teams
• Plan, write, edit, test and improve content including interface language, product orientations, product nomenclature, navigational text, instructional direction, and information architecture
• Collaborate with a variety of experience design-related stakeholders including product designers, researchers, product managers, engineers, and brand marketers to serve a broad audience
• Create compelling long-term content strategies that allow content to scale globally
• Contribute as a thought leader on the Design team to help mature the team and improve processes, partnerships and individual performances
• Provide formal and informal mentorship and design direction to other designers on the team whose responsibilities span interaction design, visual design, and content design.
• Identify opportunities to leverage and incorporate the latest technologies (e.g. AI tools, research tools, etc.) to optimize efficiency and scale across programs and teams at Carrier

Required Qualifications

• Bachelor’s degree
• 5 + years of practical experience working with digital experience content
• 7 + years of experience leading experience design content and content strategy projects across multiple channels and stakeholders

Preferred Qualifications

• Bachelor’s degree in a related field (e.g., Communication, Literature, Marketing, Journalism, English)
• The ability to convey complexity simply; less is more
• Confident, but humble
• Experience creating information architecture for complex and diverse product portfolios, including localization, personalization practices, and accessibility standards
• The ability to zoom in and out, helping others see the big picture, while understanding the implications for design and content direction at scale
• Outstanding collaboration skills; you work well with others and help them do their best work
• The ability to remain calm and focused when handling multiple projects, delegating effectively, and communicating proactively

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 13 May 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.