National Operations Manager - Service & Business Optimisation

Role: National Operations Manager - Service & Business Optimisation

Location: National

Full/ Part-time: Full time

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We are a global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

The role

As the National Service Manager – Building Automation, you will lead our national service business, driving operational excellence, customer satisfaction, and commercial performance across our Building Automation portfolio. You will develop and execute service strategies that enhance efficiency, standardise national operations, and deliver exceptional customer outcomes while leading the adoption of digital service models, smart building technologies, and data-driven solutions.

Working closely with Sales, Engineering, Construction, Finance, and Operations, you will lead a high-performing national team, strengthen strategic customer relationships, and ensure seamless service delivery across the business. With ownership of the national Service P&L, you will play a key role in driving growth, fostering a culture of innovation and continuous improvement, and positioning the business as a leader in intelligent building automation services.

Key Responsibilities:

• Lead the national Building Automation Service business, ensuring best-in-class service delivery across iVu and WebCTRL platforms.

• Develop and implement digital service strategies, including remote diagnostics, predictive maintenance, and data-driven performance optimisation.

• Standardise national service processes, operating procedures, and toolsets to improve consistency, efficiency, and customer outcomes.

• Drive operational excellence through automation, workflow optimisation, and the adoption of smart building, IoT, and cloud-based technologies.

• Build, lead, and develop a high-performing national service team, fostering a culture of accountability, innovation, and continuous improvement.

• Manage strategic customer relationships, ensuring service excellence, contractual compliance, and long-term customer satisfaction.

• Partner with Sales, Engineering, Construction, Operations, and Support teams to deliver integrated service solutions and seamless customer experiences.

• Establish and monitor service KPIs, dashboards, and reporting to drive performance, identify improvement opportunities, and support business strategy.

• Own the national Service P&L, overseeing revenue, margins, costs, operational planning, and continuous business growth initiatives..

Requirements:

To be successful in this opportunity as a minimum you must have:

• Demonstrated experience leading a national or multi-site service organisation within Building Automation, BMS, HVAC, Controls, or a related technical industry.

• Proven leadership experience managing and developing high-performing service teams across multiple locations.

• Strong commercial acumen with experience managing a service P&L, budgets, forecasting, and operational performance.

• Experience implementing service strategies, standard operating procedures, and continuous improvement initiatives.

• Strong understanding of Building Management Systems (BMS), smart building technologies, IoT, and digital service delivery models, including remote monitoring and predictive maintenance.

• Experience driving operational excellence through process optimisation, automation, and technology adoption.

• Proven ability to build and maintain strong relationships with customers, stakeholders, and cross-functional teams.

• Excellent leadership, communication, negotiation, and problem-solving skills.

• Strong analytical skills with experience using KPIs, dashboards, and reporting to drive business performance and decision-making.

• Tertiary qualifications in Engineering, Building Services, Electrical, Mechanical, Automation, Business Management, or a related discipline are highly regarded.

Benefits

• Attractive salary package + Full time opportunity

• Excellent job stability + Ongoing training and development opportunities

• Inclusive work environment + Supportive management team

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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