Job Title - UX Lead - eCommerce

Preferred Location - Bangalore/Hyderabad, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Role and Responsibilities:

We are seeking a highly skilled and customer-centric UX Designer to design seamless, conversion-driven experiences across our digital commerce ecosystem, including Shopify storefronts and CRM platforms such as Salesforce, HubSpot, or similar customer engagement systems.

This role bridges customer-facing digital experiences with internal CRM workflows, ensuring unified journeys across marketing, sales, service, and commerce touchpoints.

The ideal candidate understands both B2C/B2B e-commerce journeys and internal CRM user workflows, delivering intuitive, scalable, and data-informed design solutions.

What You Will Do (Day-to-Day)

·Develop personas for shoppers, marketing teams, sales reps, and customer support teams.

·Map end-to-end customer journeys spanning storefront to post-purchase service.

·Translate business and CRM process requirements into intuitive UX frameworks.

·Design optimized storefront experiences (homepage, PLP, PDP, cart, checkout).Improve navigation, search, filtering, and personalization flows.

·Collaborate with developers to customize Shopify themes and apps.

·Optimize conversion funnels using A/B testing and behavioral analytics.

·Create wireframes, interactive prototypes, and high-fidelity UI designs.Build and maintain design systems for consistency across commerce and CRM platforms.

·Support digital transformation and automation initiatives.

·Design intuitive interfaces for CRM dashboards, case management, lead flows, and campaign tracking.

Mandatory Skills

·Bachelor’s degree in Design, HCI, or related field.

·5–8 years of UX/UI experience in e-commerce and enterprise applications.

·Hands-on experience designing for Shopify-based platforms.

·Experience working with CRM systems (Salesforce, HubSpot, Zoho, etc.).

·Strong portfolio showcasing customer journeys and internal workflow design.

·Proficiency in Figma, Adobe XD, Sketch, or similar tools.

·Understanding of UX analytics and CRO methodologies.

Good to Have (Nice-to-Have)

·  Experience with Shopify Plus or headless commerce.

·  Familiarity with CRM customization and workflow automation.

·  Exposure to marketing automation journeys.

·  Knowledge of API-driven or integrated tech stacks.

·  Experience working in Agile/Scrum environments.

Benefits

• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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