Service Engineer

Role: Service Engineer

Location: Puchong, Malaysia

Full/ Part-time: Full time

Build a career with confidence

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration with an unmatched product and service portfolio. HVAC Asia Pacific is a regional division of Carrier’s HVAC segment and includes Residential & Light Commercial, Applied, and Services & Controls solutions. The region includes B2B and B2C channels and a full range of brands that have recently been enhanced with acquisition of the China Giwee business in 2021, Toshiba’s Corporation’s HVAC business in 2022, and most recently the acquisition of Viessmann Climate Controls in early 2024.

About the role:

As a Service Engineer, you will be responsible for inspecting, maintaining, repairing, and installing various heating, ventilation, and air conditioning systems. Your role will involve diagnosing issues, recommending solutions, and ensuring optimal functionality and efficiency of HVAC equipment especially in water-cooled and air-cooled chiller for commercial and industrial building.

Key Responsibilities:

As the Service Engineer, you'll be responsible for:

• To handle after sales service market sales and achieve service sales target set by the company for central region.
• To troubleshoot/problem solutions & equipment repairs
• To connect chillers into Carrier Smart Service Platform and monitor Chiller performance
• To prepare & write technical report
• To attend to customers complaint & provide prompt service to meet customer satisfaction.
• To assist Account Manager in handling operation related matters.
• Carry out EH&S responsibilities & Job site inspection as required.
• To meet sales and GM targets for Central region.
• To ensure that the EHS job responsibilities are consistent with the company's requirements
• Maintain and perform repair on all refrigeration equipment and perform troubleshoot on all HVAC equipment
• Manage all allocated Service Sites and operate various Centrifugal, Screw & Reciprocating chillers and oversee all maintenance activities for various technicians.
• Monitor all resources and ensure optimal utilization for same and achieve all customer objectives and provide support to all equipment and perform calculations and implement various plans for HVAC.
• Evaluate all approval systems for new and revised maintenance jobs and monitor all work instructions and maintain all deliverables for projects to maintain optimal qualities within required timeframe and coordinate with stakeholders to analyze all project requirements.
• Perform audit on all HVAC system and collect data and perform periodic evaluation and monitor all logbooks and manage all change processes and resolve all issues.
• Record, establishing, reviewing and revising document control for Standard Work Instruction (SWI) and Job Hazard Analysis (JHA)
• Record, Compile, update and conduct trend analysis for training & meeting attendance, Vehicle Inspection, Audit & Inspection, EHS One Drive Documentation, reporting data, Safety Data Sheet, Audiometric testing arrangement and data entering.
• Monitor and inspect PPE stock, order, request and distribution / shipping to branches and communication with supplier, full body harness and ladder, first aid inspection and replenish the items
• Arrangement service tools annual inspection and perform tools calibrations (clamp meter, multimeter, ladder, chain block & GFCI) annually
• Arrange Training, EHS event and meeting (Application & Registration, refreshment, and communication)
• Prepare Audit and Inspection findings report & follow up (job site, PE audit, warehouse and etc)

Requirements:

• Graduate of Bachelor Degree in Mechanical / Electrical and HVAC 
• Fresh graduate most welcome or 1 year working experience in relevant field.
• Strong knowledge of heating, ventilation, and air conditioning principles, components, and systems.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and clean driving record.
• Willingness to adhere to safety guidelines and regulations.
• Flexibility to work non-traditional hours and respond to emergency situations.

Benefits

• Be part of a truly global company with over 100 years of history
• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and wellness programs.
• Opportunities for professional development and career advancement.
• Access to a wealth of learning resources, both internal and external
• Dynamic and inclusive work environment where everybody feels that they belong.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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