Senior HR Advisor

• Role: Senior HR Advisor
  Location: Hyderabad, India
  Full/ Part-time: Full time
  

• Build a career with confidence

• Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role:

The Employee Life Cycle role is responsible for end-to-end HR operational support across key employee touchpoints, from onboarding to exit, ensuring a seamless, compliant, and customer-centric employee experience. The role partners closely with HR Business Partners (HRBPs), Payroll, IT, and other stakeholders to execute HR processes accurately, on time, and in line with global and local policies.

• Responsibilities:

  1. Employee Life Cycle Management

  • Manage end-to-end employee life cycle activities including:

    • Pre-onboarding and onboarding

    • Employment changes (promotions, transfers, role/manager changes)

    • Leave of absence, extensions, and return-to-work processing

    • Offboarding/ Exit  (resignation to final exit)

  • Ensure all transactions are executed accurately in Servicenow, Workday (or HRIS) and downstream systems.

• 2. HR Operations & Case Management

  • Handle employee and manager queries via case management tools (e.g., ServiceNow, myCarrier).

  • Provide timely, accurate resolutions in line with defined SLAs.

  • Create, track, and close cases while maintaining clear documentation and audit trails.

• 3. Data Accuracy & Compliance

  • Maintain high levels of HR data integrity across systems.

  • Ensure compliance with company policies, SOPs, and local statutory requirements.

  • Support internal and external audits by providing accurate documentation and explanations.

• 4. Stakeholder Collaboration

  • Partner with HRBPs, Payroll, IT, Finance, and regional HR teams to enable smooth execution of HR transactions.

  • Act as the operational SME for Employee Life Cycle processes.

  • Escalate risks, exceptions, or policy deviations with clear recommendations

  • Deliver a positive employee and manager experience through clear communication and proactive support.

  • Identify recurring issues and recommend improvements to reduce friction and rework.
    

• 5. Employee Experience & Customer Centricity
  

• 6. Process Improvement & Standardization

  • Identify opportunities to streamline, automate, and standardize ELC processes.

  • Support SOP creation, updates, and knowledge management initiatives.

  • Participate in or lead process transitions, harmonization, and transformation projects.

• 7. Reporting & Metrics

  • Track operational metrics such as SLA adherence, accuracy, volume trends, and resolution quality.

  • Prepare insights and reports for leadership to support decision-making.
    
    Requirements:

  • Strong knowledge of Employee Life Cycle processes

  • Hands-on experience with HRIS (Workday and Servicenow preferred)

  • Understanding of HR policies, compliance, and controls

  • Case management and service delivery experience

• Functional Skills

• Behavioral & Professional Skills

  • High attention to detail and accuracy

  • Strong stakeholder management and communication skills

  • Customer-focused and solution-oriented mindset

  • Ability to manage multiple priorities in a fast-paced environment

  • Continuous improvement and change mindset

• Educational Qualification & Experience

  • Bachelor’s or Master’s degree in HR, Business Administration, or related field

  • 2–4 of experience in HR Operations or Shared Services

  • Excellent communication and Interpersonal Skills

  • Experience supporting multi-country or regional operations is an advantage
    

• Benefits

• We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme
  
  Our commitment to you
  Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
  
  Join us and make a difference.
  
  Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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