Collection Analyst

Role: Collection Analyst

Location: Hyderabad

Full/ Part-time: Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

An AR Collection Associate is responsible for managing outstanding customer invoices, following up on overdue payments, resolving billing disputes, and ensuring timely collection of receivables. The role supports healthy cash flow and maintains positive customer relationships.

Key Responsibilities

• Monitor customer accounts for overdue payments and outstanding balances
• Contact customers via phone, email, or portals for payment follow-ups
• Maintain collection schedules and aging reports
• Investigate and resolve invoice discrepancies or payment disputes
• Reconcile customer accounts and update payment records
• Coordinate with internal teams such as billing, sales, and customer service
• Negotiate payment plans when necessary
• Ensure compliance with company policies and collection procedures
• Prepare daily/weekly/monthly collection status reports
• Maintain accurate documentation of collection activities in ERP/CRM systems

Required Skills

• Strong communication and negotiation skills
• Good analytical and problem-solving abilities
• Attention to detail and accuracy
• Knowledge of AR processes and collection techniques
• Proficiency in MS Excel and accounting software/ERP tools
• Ability to manage multiple accounts and deadlines
• Customer service orientation

Preferred Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 0–3 years of experience in AR collections, finance, or accounting
• Experience with ERP systems such as SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365 is a plus
• Knowledge of accounting principles and invoicing processes

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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