Senior Associate, Accounts Receivable

Role: Senior Associate, Accounts Receivable

Location: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico

Full/ Part-time: Full-time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

The Senior Associate, Accounts Receivable is responsible for ensuring timely collection of outstanding customer balances while maintaining healthy aging metrics and supporting accurate cash flow. This role plays a critical part in the Order-to-Cash (OTC) process by performing effective follow-ups, resolving billing disputes, and building strong, professional relationships with customers and internal stakeholders.

Key Responsibilities:

As a Senior Associate, Accounts Receivable, you’ll be responsible for:

• Manage a portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Perform proactive collection activities through phone calls, emails, and customer portals.
• Monitor and analyze aging reports, prioritizing overdue and high-risk accounts.
• Investigate and resolve customer disputes related to billing, pricing, deductions, or invoice discrepancies.
• Document all collection activities accurately in the system, ensuring data integrity and traceability.
• Collaborate closely with Billing, Cash Application, Sales, Customer Service, and Finance teams to resolve issues impacting payments.
• Support month-end close activities through reporting, review, and reconciliation of receivables.
• Escalate complex or unresolved cases in accordance with internal policies and procedures.
• Prepare and deliver weekly and monthly reports on collection performance and action plans.
• Ensure compliance with internal controls, company policies, and audit requirements.
• Contribute to continuous improvement initiatives within the Accounts Receivable and OTC processes.

Requirements

We are looking for people who are Senior Associate, Accounts Receivable. If this is you, get in touch.

As a minimum you must have:

• Bachelor’s degree in Finance, Accounting, Business Administration, International Business, or a related field (or equivalent experience).
• Minimum of 2–3 years of experience in accounts receivable, collections, or Order-to-Cash processes.
• Advanced English proficiency (written and conversational).
• Strong Excel skills for reporting and data analysis.
• Experience working with ERP systems.

It would be nice if you have:

• SAP experience.
• Power BI or data visualization tools.
• Salesforce or similar CRM exposure.

Soft skills:

• Strong attention to detail and accuracy.
• Effective communication and customer-oriented mindset.
• Ability to manage stress and meet deadlines in a fast-paced environment.
• Strong organizational and time-management skills.
• Teamwork and collaboration across functions.
• Problem-solving and analytical thinking.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!