About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Assistant Customer Service Technician

Location: Telford, UK
Job Type: Full-time | Temporary

Why Join Us?

At Viessmann, a Carrier company, we're passionate about creating sustainable climate and energy solutions that make a positive difference to people's lives. Our success is built on innovation, exceptional customer service, and the talented people who represent our brand every day.

We're looking for a customer-focused Assistant Customer Service Technician to join our team in Telford. If you enjoy helping customers, solving problems, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

About the Role

As an Assistant Customer Service Technician, you'll play a key role in delivering an excellent customer experience by supporting our customers, engineers, and internal teams. You'll be the first point of contact for many customer enquiries, ensuring every interaction is handled professionally, efficiently, and with a customer-first approach.

Working within a collaborative team, you'll coordinate service appointments, manage customer records, and provide administrative support to ensure the smooth running of our Customer Service function.

Key Responsibilities

• Answer incoming telephone calls promptly and professionally, providing excellent customer service.
• Schedule warranty call-outs, servicing appointments, and repair visits.
• Raise customer orders and support invoice reconciliation activities.
• Respond to customer enquiries via email and other communication channels in a timely manner.
• Build positive relationships with customers by providing knowledgeable and professional support.
• Promote the Viessmann brand by delivering an outstanding customer experience.
• Accurately maintain customer records in line with GDPR and company data protection requirements.
• Support the Customer Service Supervisor with general administrative duties and day-to-day operational tasks.
• Record customer interactions, enquiries, and resolutions accurately within company systems.

What We're Looking For

• Previous experience in a customer service or customer support environment.
• Excellent communication skills, both over the phone and in writing.
• Strong interpersonal skills with the ability to build relationships with customers and colleagues.
• A calm, patient, and empathetic approach when handling challenging customer situations.
• Confident managing multiple tasks while maintaining attention to detail.
• Strong keyboard and data entry skills with experience using databases and CRM systems.
• Proficient in Microsoft Office and Google Workspace applications.
• A proactive, organised individual who can work independently while contributing positively to a team environment.
• Excellent problem-solving skills and a willingness to learn.

What We Offer

At Viessmann, you'll have the opportunity to grow your career within a supportive and collaborative environment. We invest in our people and provide the tools, training, and development opportunities needed to succeed.

If you're passionate about delivering exceptional customer service and want to be part of a company that's helping shape a more sustainable future, we'd love to hear from you.

Apply today and become part of the Viessmann team.

Pay Range

The annual salary for this position is between £24,785.00-£49,420.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.   

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 4 August 2026

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Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

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