Support Analyst Boomi Platform

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Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As a Support Analyst – Boomi Platform, you will be a key contributor to Carrier’s integration ecosystem, supporting and sustaining enterprise integrations that enable critical business operations across Commercial Excellence, Commercial Operations, and Digital Commerce. This role focuses on ensuring stable, secure, and scalable integrations that directly impact customer experience, system reliability, and digital transformation across all Carrier entities.

Key Responsibilities

As a Support Analyst – Boomi Platform, you’ll be responsible for:

• Collaborating with cross-functional teams to define and support integration requirements across Customer Support, Logistics, Digital Commerce, and Marketing

• Working closely with Applications Development teams, DBAs, Automation Engineers, Analytics teams, and upstream/downstream solution delivery teams to provide technical assistance and resolve integration and business issues

• Managing, monitoring, sustaining, troubleshooting, and supporting existing integrations using the Boomi AtomSphere platform and related peripheral systems

• Supporting the design and maintenance of service-oriented, discoverable web services and APIs

• Assisting in the operation and support of enterprise integrations related to customer service, sales, marketing, B2B commerce, EDI, logistics, and distribution

Requirements

We are looking for people who are detail-oriented, analytical, collaborative, and comfortable working in complex enterprise environments. If this is you, get in touch.

As a minimum you must have:

• 3+ years of experience supporting or delivering end-to-end integration solutions for enterprise software or hosted high-tech services

• 3+ years of hands-on experience with the Boomi integration platform (experience with MuleSoft, TIBCO, or similar platforms is a plus)

• Understanding of EDI documents and X12 EDI standards

• Knowledge of common integration patterns and architectures

• Experience working with AWS, APIs, and cloud-based integration environments

• Strong relational database knowledge with solid SQL skills

• Experience working with XML, JSON, and flat file formats using JavaScript and/or Java

• Working knowledge of API design and support in both cloud and on-premise environments

• Knowledge of API security concepts including authentication, authorization, certificates, IP security, and endpoint configuration

• Bachelor’s degree in Computer Science or a related technical field

• Experience working in Agile, Scrum, and Waterfall methodologies

• Strong organizational and interpersonal skills in large-scale, matrix enterprise environments

• Excellent written and verbal communication skills

Although not necessary, it would be nice if you have:

• Experience supporting customer-facing platforms such as eCommerce, CPQ, Salesforce, and API-first custom portals

• Knowledge of CI/CD pipelines and test automation tools

• Experience with configuration, deployment, and testing of enterprise software applications

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive your career forward through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers.

We are committed to creating an environment where you feel you belong, with diversity and inclusion as the engine for growth and innovation.

This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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