ERP-Customer Master Data professional

Role:ERP-Customer Master Data professional

Location: Delhi

Full/ Part-time: Full time 

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About the role: 

As a Customer Data Management / Sales Support (3-5 Years) professional the person will be responsible for below areas:

• Support National Accounts managers/sales teams
• Manage customer and contract data in ERP either SAP OR Oracle.
• Handle service contract processing and sales support activities.
• Experience in service business/data management preferred.
• Advanced MS Excel skills required.
• Exposure to working in large business environment.

Key Roles & Responsibilities:

Role Responsibilities:

• 1. Customer Data Validation & Renewal Planning Share previous year’s AMC & Warranty expiry data with Branches and the National Accounts team. Validate customer details, map the appropriate cost center, and obtain customer confirmation before AMC renewal.
• 2. Annexure Management Receive the finalized annexure from the customer. Process reconciliation and upload differential data for branch validation and PMS generation.
• 3. SAP Contract Creation Create customer contracts in SAP to ensure accurate revenue recognition and cost allocation. Maintain complete documentation and compliance with company policies.
• 4. PMS Closure & Customer Invoicing Close PMS after service completion. Share invoices with customers. Reverse provisional contracts wherever applicable. Reconcile PMS records with actual service completion and generate accurate invoices along with PMS links and annexures.
• 5. PMS Cancellation Management Cancel future PMS schedules in SAP when machines are removed from customer sites or contracts are discontinued by channel partners.
• 6. Outstanding & Payment Reconciliation Monitor outstanding PMS cases. Perform payment adjustments in SAP. Coordinate with branches and finance teams to ensure timely closure.
• 7. Quality Assurance & Process Improvement Monitor PMS quality and compliance across branches. Identify process gaps and implement corrective actions. Reduce audit observations and improve invoice submission timelines.

Role Purpose:

• Accurate validation of customer master data.
• Timely AMC renewal processing.
• Accurate SAP contract creation.
• PMS reconciliation with 100% invoicing accuracy.
• Timely payment reconciliation and adjustment.
• Reduced audit observations through improved process compliance.
• Faster invoice submission and enhanced customer satisfaction.

Minimum Requirements:

• Education : Bachelor Degree.
• Minimum 3 to 5 year experience in service backend operations
• SAP and Excel knowledge.
• Strong skills in data management.
• Ability to coordinate with branch and National account team.
• Understanding of SOP and audit requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.    

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Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people. 

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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