Skip to main content

RECHERCHER DES OFFRES D'EMPLOI AU SEIN DE CARRIER

Unite de distance

Service Sales Manager (SA/SR)

Madrid, Communauté de Madrid

ID de l'offre 30195394 Catégorie de l'offre Sales
Postuler

Role Purpose

Lead the Sales Area for Service Agreements (SA) and Service Repair (SR) to deliver profitable growth across assigned geography/clusters. The role sets the commercial strategy, manages and develops a high‑performing team of Service Sales Representatives/Account Managers, ensures CRM and governance discipline, and orchestrates cross‑functional collaboration with Operations, Parts, and Technical Support to secure renewals, new agreements, and repair bookings with healthy margins and superior customer experience.

Role Responsibilities

  • Area Strategy & Targets: Build and execute the SA/SR go‑to‑market plan (coverage, campaigns, segmentation, cadence) to meet bookings, revenue, and GM% objectives for renewals, conversions, captures, and SR orders.
  • Pipeline & Forecast Discipline: Own pipeline health (coverage ≥ 3–4x), forecast accuracy, and sales cadence; enforce CRM hygiene for Leads, Accounts, Opportunities, Quotes.
  • Team Leadership & Coaching: Lead, coach, and performance‑manage Sales Managers/Field Sales Reps; drive talent development, territory planning, activity management, and win‑loss reviews.
  • Account Planning & Customer Success: Sponsor account plans for strategic customers; ensure value‑based selling, clear linkage of customer outcomes to Carrier SA/SR solutions, and timely follow‑up on opportunities and quotes.
  • Renewals & Pricing Governance: Oversee contract renewals, price updates, and terms; apply approval thresholds, discount policies, and margin protection rules; escalate Gate reviews when needed.
  • Repair Revenue Acceleration: Establish rapid‑response SR practices (quote SLA, prioritisation, upsell of preventative repair/upgrade kits, parts availability checks) to convert cases into bookings swiftly.
  • Digital & Differentiation: Embed digital services (monitoring/connectivity) and condition‑based maintenance into SA offerings; use data to create compelling business cases for efficiency, reliability, and risk reduction.
  • Cross‑Functional Execution: Align with Operations HUB/Service Coordination, Field Service, Parts, and Technical Support on capacity, scheduling, and parts ETA to ensure smooth delivery and cash collection.
  • Compliance & Risk: Ensure adherence to policies, credit approvals, and ethical standards throughout the sales cycle; manage contractual and operational risks proactively

Minimum Requirements

  • Education: Bachelor’s degree in Engineering, Business, or related field; Master’s/MBA preferred.
  • Experience: 8–10 years in B2B HVAC/service sales with 4+ years leading multi‑territory teams; proven track record in Service Agreements renewals/captures and Service Repair growth.
  • Technical Skills: Solid understanding of CHVAC systems and service lifecycle; proficiency with Salesforce/CRM, ServiceMax/field service tools, and CPQ/quoting; strong pricing & margin management.
  • Competencies: Strategic leadership, coaching, advanced negotiation, financial acumen, executive communication; data‑driven, disciplined operator with urgency and customer obsession.
  • Languages & Mobility: Spanish and fluent English; willing to travel extensively across the area.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

Postuler
GPS graphic of a street and location flags Explore Location

EXPLORER LES EMPLOIS AU SEIN DE CARRIER

You currently have no recently viewed jobs.

View Open Positions

You currently have no recently viewed jobs.

View Open Positions

EN SAVOIR PLUS SUR CARRIER

Inclusion et diversité

Carrier demeure fidèle à son objectif de créer un environnement de travail réellement inclusif et authentique, au sein duquel chaque employé se sente pleinement intégré au sein du groupe.

Centre de services partagés de Carrier

Découvrez les opportunités au sein de nos centres de services partagés.

Qui sommes-nous? A propos de Carrier

Depuis plus d'un siècle, nous avons ouvert la voie. Aujourd'hui, nous redéfinissons ce qui est possible. Nous sommes le nouveau Carrier.

Témoignages: Pourquoi nos employés aiment Carrier

Il n'y a pas de scénario pour changer le monde. Écoutez ce que les employés actuels ont à dire au sujet de leur rôle au sein de Carrier.

Travailler avec nous - Pourquoi Carrier?

En savoir plus sur les conditions d'emploi et les avantages proposés au sein de Carrier (applicable selon le pays).

Recevoir des alertes emploi

Inscrivez-vous ci-dessous pour recevoir nos alertes emploi et être le/la premier(e) à être informé(e) des nouvelles offres.

S'inscrire

Vérifier le statut de ma candidature

Vous avez déjà postulé à une offre d'emploi au sein de Carrier ? Connectez-vous pour vérifier l'état de votre candidature.

SE CONNECTER