Sales Operations Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the role

The Sales Operations Manager plays a critical role in driving sales effectiveness, forecasting accuracy, and operational excellence across the Carrier HVAC sales organization. This role partners closely with Sales Leadership, Sales Enablement, Finance, Supply Chain, Marketing, and Channel teams to translate strategy into execution through planning, analytics, process optimization, and performance management.
This individual is responsible for delivering data-driven insights and scalable reporting to support sales leadership and revenue growth.

Key Responsibilities

Sales Planning & Performance Management

• Develop and manage share performance dashboards, KPIs, and executive-ready reporting.
• Drive forecast accuracy through customer-driven demand planning, pipeline hygiene, and cadence reviews.

Analytics & Insights

• Correlate and synthesize key sales performance metrics from multiple data sources into executive-ready dashboards and reporting using Power BI and/or Tableau
• Translate complex data into actionable insights related to revenue, share growth, channel performance, and customer segmentation.
• Support scenario planning and what-if analysis to inform strategic decisions.
• Built KPI reporting packs and automated extracts, improved speed to insight for weekly leadership reviews.

Process Optimization & Governance

• Establish clear operating rhythms and governance across Sales, Operations, and Supply Chain.
• Identify gaps, risks, and opportunities in execution and recommend corrective actions.

Cross-Functional Collaboration

• Support distributor and customer business reviews with standardized insights and planning targets.
• Enable alignment between demand signals and factory capacity planning.

Tools & Enablement

• Power BI (modeling DAX), Tableau (dashboards), Salesforce (pipeline reporting), Power Automate, SAP
• Serve as a voice of the field in tool and process design.
• Partner with Enablement teams to reinforce best practices and change adoption.

Required Qualifications

• Associate degree
• 3 + years of experience in Sales Operations, Revenue Operations, and/or Business Operations.
• 2 + years of hands-on experience in Power BI, Salesforce, and/or Tableau

Preferred Qualifications

• Bachelor’s degree (BA/BS) in Business, Finance, Analytics, or related field.
• Demonstrated analytical experience producing performance reporting; built and maintained 3+ KPI dashboards and 1+ executive reporting pack.
• Proven ability to influence without authority in a matrixed environment (e.g., led 2+ cross-functional initiatives/workstreams to completion).
• Working knowledge of Salesforce reporting and data structures
• Experience in data modeling (DAX), dashboard buildout, workflow automation
• Experience in HVAC, manufacturing, or channel-based sales environments.
• Familiarity with SIOP processes
• Exposure to SAP
• Strategic thinking with strong execution discipline
• Data-driven decision-making
• Change management and process leadership
• Executive communication and storytelling with data

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 8 April 2026

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