Job Title - SMAX Developer

Preferred Location - Bangalore/Hyderabad, India

Full time/Part Time - Full Time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE)team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.  

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.  

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC), Refrigeration, and Fire & Security segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team bringstogether exceptional talent to have unparalleled impact on the company’s direction.  

Primary Responsibilities  

• Partner with business teams to understand and translate business requirements into solutions that will delight the customer and improve internal processes. 

• Lead the design, development, and implementation of advanced ServiceMax solutions to meet complex business requirements.

• Integrate ServiceMax with other enterprise systems and third-party applications, ensuring seamless data flow and functionality.

• Provide technical guidance and mentorship to junior developers and support staff.

• Diagnose and resolve technical issues related to ServiceMax applications, ensuring minimal downtime and optimal performance.

• Develop and maintain comprehensive technical documentation, including design specifications, user guides, and training materials. Conduct training sessions for end-users and team members.

• Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions on time and within budget.

• Identify opportunities for process improvements and implement best practices in ServiceMax development and deployment.

Key Skills 

• Extensive knowledge of the ServiceMax platform and its advanced capabilities.

• Strong understanding of the Salesforce platform, including Apex, Visualforce, and Lightning components.

• Proven experience in integrating ServiceMax with other systems using APIs, middleware, and ETL tools.

• Exceptional analytical and problem-solving skills, with the ability to tackle complex technical challenges.

• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

• Strong leadership and mentoring skills, with the ability to guide and inspire team members.

Basic Qualifications 

• 3-5 years of experience in ServiceMax development and customization.

• 3-5  years of hands-on experience in Agile methodologies in a working environment – demand prioritization, planning, and execution to deliver software solutions. 

• Salesforce Certified Administrator and/or ServiceMax Certified Professional.

• Bachelor’s degree in computer science, Information Technology, or a related field. 

Preferred 

• Master’s degree and/or similar secondary degree. 

• Salesforce Certified Platform Developer I/II, ServiceMax Advanced Administrator.

• Experience working with multicultural, multilingual, and multiple time zone, global environments 

• The ability to simplify the complex, quickly define core problem and frame the solution approach 

• Experience in industrial/manufacturing software segments 

• Experience with integration tools such as MuleSoft or ETL tools. 

• Knowledge of front-end technologies (HTML, CSS, JavaScript) and their integration with Salesforce. 

Location: Digital Hub India (Hyderabad or Bengaluru) 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Benefits

• We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules and leave Policy
• Drive forward your career through professional development opportunities Achieve your personal goals with our Employee Assistance Program.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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