Business Analyst

About the role

Carrier’s Digital Sales and Service (DSS) Center of Excellence (COE)team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce spaces.  

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments. This involves understanding the requirements thoroughly, gauging impact on current modules/functionalities and supporting the delivery of technical initiatives with focus on quality assurance and bug free deliverables, within specific timeframes and budgets.  

Key Responsibilities:

Carrier is a global leader in Heating, Ventilation, and Air Conditioning (HVAC) and Refrigeration segments with an unmatched product and service portfolio. Carrier’s Digital Commerce, Channels, and Experience Center of Excellence team bringstogether exceptional talent to have unparalleled impact on the company’s direction.  

Primary Responsibilities  

• Support digital PODs developing scalable e-commerce solutions across channels, using enterprise commerce platforms, third-party system integrations, and tailored capabilities for individual business units. 

• Analyze and document any derivation, workflow, and enrichment required for the project/solution. 

• Lead requirements gathering and advise on scope and options for continuous operational improvement. 

• Build knowledge of business processes with an expectation for facilitating continuous improvement. 

• Collaborate with vendors and internal IT partners to understand and define technical requirements and special Carrier processes. 

• Communicate issues impacting daily operations to the business team and provide updates on resolution. 

• Run critical agile ceremonies such as scrum calls, backlog refinements, and spring reviews. 

• Lead change management activities such as knowledge transfer for IT support teams. 
  

• Experience working on global, multi-year initiatives with cross-functional teams. 
  

• Self-starter with the ability to work independently and manage multiple projects simultaneously. 

• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment 

• Strong hands on experience with requirement gathering and documentation in JIRA/Confluence. 

• Excellent project management skills, with the ability to prioritize and meet deadlines. 

• Strong analytical, strategic, and creative problem-solving skills. 

• Team player with a positive, collaborative work ethic. 

Requirements

• 5+ years of professional experience supporting enterprise-level engineering teams and stakeholders. 

• 3+ years of experience working with Shopify, Salesforce Commerce Cloud, Magento, or similar enterprise e-commerce platforms. 

• 5+ years of hands-on experience in Agile methodologies, including demand prioritization, sprint planning, and execution to deliver high-quality software solutions. 

• Strong Microsoft PowerPoint and Excel skills for creating reports, dashboards, and business documentation. 

• Fluent in spoken and written English, with the ability to communicate effectively across global teams. 

• Skilled in gathering, analyzing, and documenting business requirements, user stories, and functional specifications. 

• Experienced in process mapping, workflow analysis, and identifying areas for operational improvement. 

• Ability to liaise between business stakeholders and technical teams to ensure requirements are clear, feasible, and aligned with business objectives. 

• Proficient in validating solutions against business requirements, conducting UAT (User Acceptance Testing), and coordinating feedback for enhancements. 

• Familiar with JIRA or similar tools for managing requirements, tracking progress, and supporting traceability. 

• Experienced in stakeholder management, facilitating workshops, and leading requirement-gathering sessions for cross-functional teams. 

• Knowledge of e-commerce metrics, KPIs, and reporting to inform business decisions and product improvements. 

Preferred 

• Master’s degree and/or similar secondary degree. 

• Shopify/JIRA Certifications 

• Experience working with multicultural, multilingual, and multiple time zone, global environments 

• The ability to simplify the complex, quickly define core problem and frame the solution approach 

• Experience in industrial/manufacturing software segments 

• Proficiency in Miro, powerpoint or similar presentation tools 

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice