Senior Operations Manager (NORESCO)

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

NORESCO, a part of Carrier Global Corporation, helps clients modernize aging building systems and upgrade energy and water infrastructure to meet the evolving demands of the 21st century. We implement innovative energy efficiency, distributed generation, energy storage, and renewable energy solutions that optimize the operational efficiency and improve resilience of buildings, campuses, military installations, and communities. To date, NORESCO has implemented solutions that provide more than $5 billion in guaranteed energy and operating cost savings at more than 10,000 facilities, while reducing customer CO2 emissions by more than 25 million metric tons – the equivalent of planting 1.4 million acres of forest. 

About This Role

We have an immediate need for a Sr. Operations Manager
As a Sr. Operations Manager for the Engineering and Technical Operations group, you will have a great deal of interaction with our Design, Lighting & Water, Commissioning, M&V, Document Management, Data Solutions, and O&M teams. This is a senior level position responsible for tracking and improving efficiency, utilization, processes, procedures, deliverables, and training for the department.

You will be interacting with all aspects of the NORESCO business and presenting to Sr Management; therefore it is of utmost importance to possess good listening, communication, and computer skills. The Engineering and Technical Operations Group supports many facets of our projects; cross-functional technical skills, adaptability, versatility, and continuous integration of advances in technology and processes are critical to this position.

Key Responsibilities:

• Input, maintenance, and improvement of Engineering and Technical Operations systems: resource tracking, project schedules, technical libraries, specifications, templates, metrics, and other applications
• Support project development, design, commissioning, M&V, O&M, and close-out activities to improve project consistency and timelines, including pricing, scheduling, on-site activities, and deliverables
• Project team technical support for root cause analysis and resolution of emerging issues
• Assist construction project teams in rapid mobilization and initiation of final design documents
• Project auditing and benchmarking through research, data analysis, site visits, etc.
• Service phase monitoring and support for warranty, performance, M&V, or O&M related issues
• Provide instruction to department personnel on various processes and skills, such as subcontracting, design review, QC, audit/as-built processes, field inspections, testing, and document management
• Develop and maintain information systems, tools, and templates to improve process efficiency
• Analysis of current Engineering and Technical Operations processes and procedures across departments
• Maintain documentation and provide configuration management of processes and procedures
• Take part in working groups to formalize standard procedures and deliverables within and across departments, provide analysis/input for process improvement
• Collect and maintain Best practices/Lessons learned from current and historical projects, develop methods for collecting, storing, and sharing information for continuous process improvement
• Manage Engineering and Technical Operations training efforts, maintain library of training resources, track topics presented, attendance, and identify/develop new materials for regular training sessions
• Support identification, evaluation, and selection of new technologies and tools to increase efficiency
• Provider inter-departmental cross training and mentorship to new hires and junior employees
• Support the development and completion of detailed facility conditions assessments

Required Qualifications:

• Bachelor’s Degree
• 5+ years of design/build and plan/spec construction, engineering, project management, technical document & deliverable production, as well as process improvement experience
• 5+ years of field experience with development, design, construction, and commissioning of Federal and Non-Federal Energy Savings Performance Contracting (ESPC) projects
• 2+ years of project financial experience with overall responsibility for developing budgets, assigning resources, tracking costs, and maintaining margins
• 2+ years of project development, proposal creation, and customer facing sales interaction

Preferred Qualifications:

• Master’s degree in Engineering or MBA
• Creative and analytical disposition capable of problem identification and resolution
• Proficiency with computer systems, information technology, and Microsoft Office
• Experience with Microsoft Project, Primavera P6 a plus

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. 

This position is entitled to short-term cash incentives, subject to plan requirements.

Pay Range

The annual salary for this position is $120,000–$168,000.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/04/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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