Technician - Heating Equipment

Join Riello, a global leader in energy and heating solutions. For over a century, Riello has been at the forefront of innovation in combustion technology, HVAC systems, and power protection. Our portfolio spans advanced burners, boilers, and sustainable heating solutions. With a strong commitment to efficiency, reliability, and environmental responsibility, Riello serves residential, commercial, and industrial markets worldwide. Be part of a team that drives progress in clean energy and critical power infrastructure, shaping a smarter and more sustainable future.

Riello is a subsidiary of Carrier.

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role

Riello in the USA is seeking an experienced Technician – Heating Equipment to join the team. The Technician – Heating Equipment at Riello plays a vital role in ensuring the reliability and performance of critical power and heating equipment such as burners and boilers. The Technician – Heating Equipment serves as a key point of contact for customers and other field team members and ensuring clear and effective communication. Analyze and interpret test data to troubleshoot and resolve moderate design or system-related issues, while developing specialized product knowledge to perform diagnostic procedures. This position involves frequent customer interaction, including on-site visits, and requires a proactive approach to problem-solving and service excellence.

Remote role for someone living in the USA. With 50% travel across the USA to service customers.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• On-site commissioning, maintenance, servicing and upgrades of Riello’s products—such as burners, boilers, and other associated equipment—often across diverse environments like data centers, hospitals, industrial facilities, and commercial sites

• Performing technical analysis and diagnostic procedures to identify, troubleshoot, and resolve system issues or design deviations in alignment with customer specifications and safety standards.

• Documenting service activities and communicating insights to both technical and non-technical stakeholders; ensuring customers are informed about work performed, prevailing issues, and recommended upgrades or repairs.

• Maintaining strong customer relationships through clear, professional communication and regular site visits, and coordinating with Riello’s internal teams to deliver efficient and high-quality support.

Basic Qualifications

• High School Diploma or GED

• 4+ years of experience in performing technical services on burners and/or boilers.

• 1+ years of experience in reading and/or interpret electrical drawings

Preferred Qualifications

• Basic understanding of Building automation systems and how they integrate into burner controls

• Basic understanding of combustion.

• Problem-solving abilities with a proactive approach to diagnosing and resolving technical issues.

• Effective communication skills, both verbal and written, to effectively interact with diverse stakeholders.

• Customer-focused mindset with the ability to build trust and maintain positive relationships.

• Adaptability and flexibility to manage changing priorities and work in dynamic environments.

• Attention to detail and commitment to delivering high-quality service.

• Ability to work independently while collaborating effectively with cross-functional teams.

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

RSRCAR

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Benefits
Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives

• Retirement benefits

• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 

• Disability: Short-term and long-term disability 

• Life Insurance and Accidental Death and Dismemberment 

• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 

• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

Applications will be accepted for at least 3 days from Job Posting Date.  Job Posting Date: 12/03/2025

The annual salary salary for this position is between $51,875 – $72,625 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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