Sales Operations Analyst

Job Description

Role: Sales Operations Executive
Location: Dubai, UAE
Full/Part-time: Full time

Build a Career with Confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the Role

The Sales Operations Executive will support the effectiveness, efficiency, and predictability of the sales organization by strengthening pipeline governance, performance reporting, forecasting discipline, and CRM compliance across the UAE business.

This role serves as a key partner to the Sales organization, enabling data-driven decision-making and improving commercial execution across markets.

Key Responsibilities

As a Sales Operations Executive, you will be responsible for supporting the following activities:

Pipeline Governance & CRM Management

• Maintain accurate and up-to-date sales pipeline data within the CRM system.

• Track pipeline health metrics including coverage ratios, aging, and conversion rates across entities and business units.

• Monitor CRM usage and reporting cadence, following up with sales teams on missing or inconsistent data.

• Support initiatives to improve CRM adoption, including basic tool enhancements and automation improvements.

Sales Reporting & Forecasting

• Analyze monthly, quarterly, and annual sales forecasts, comparing projections against actual performance.

• Prepare standardized pipeline and performance dashboards for management and leadership reviews.

• Generate regular reports covering pipeline status, forecast vs. target, win rates, productivity, and seller performance.

• Conduct sales data analysis to identify trends, gaps, and risks, escalating insights to the Sales Operations Lead.

Process Excellence & Cross-Functional Alignment

• Support implementation of standardized sales processes, templates, and reporting frameworks.

• Coordinate with Marketing, Finance, HR, and other internal functions to ensure data alignment and reporting consistency.

• Assist in preparing management presentations for regional and executive leadership meetings.

• Support maintenance of sales organizational structure data, including territories, roles, and quota allocations.

Requirements

We are looking for candidates who bring strong analytical capability, commercial acumen, and process discipline:

Minimum Requirements:

• Bachelor’s degree in Business, Engineering, Finance, or a related field.

• 2–3 years of experience in Sales Operations, Commercial Excellence, Sales Analytics, or a similar role.

• Experience in B2B, project-based, or industrial environments preferred.

• Experience within the Middle East market is an advantage.

Key Competencies

• Strong analytical and reporting skills.

• High attention to detail and process orientation.

• Proficiency in CRM systems and advanced Microsoft Excel skills.

• Ability to communicate insights effectively to commercial stakeholders.

• Strong stakeholder coordination and collaboration skills.

Our Commitment to You

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide an environment that attracts, develops, and retains top talent, fosters teamwork, and drives innovation for the benefit of our customers.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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