Operations and Delivery Leader

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About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.

Requirements

• 7+ years of experience in a consulting agency or IT organization within a large industrial company.
• 5+ years of experience working with Salesforce, Service Max, Adobe, Shopify, or similar platform solutions.
• 5+ years of hands-on experience managing and working within annual budgets of $20M+
• Strong Microsoft PowerPoint and Microsoft Excel skills
• Fluent spoken and written English

Preferred Qualifications include:

• Bachelor’s degree
• Master’s degree and/or similar secondary degree.
• Experience working with multicultural, multilingual, and multiple time zone, global environments
• The ability to simplify the complex, quickly define core problem and frame the solution approach
• Experience in industrial/manufacturing software segments
• Proficiency in PowerPoint, Miro, or similar presentation tool
• Hands-on experience supporting engineering teams building on enterprise digital commerce tools such as Salesforce, Service Max, SAP, Shopify, and Adobe.
• Strong financial acumen and experience managing complex, global budgets.
• Experience working on global, multi-year initiatives with cross-functional teams.
• Self-starter with the ability to work independently and manage multiple projects simultaneously.
• Proven ability to work within globally distributed virtual teams, contribute to projects and deliver results in a diverse, global stakeholder environment
• Excellent project management skills, with the ability to prioritize and meet deadlines.
• Strong analytical, strategic, and creative problem-solving skills.
• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.
• Team player with a positive, collaborative work ethic.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
• Manage and coordinate onshore and offshore delivery teams to ensure seamless project execution.
• Develop and implement operational processes to improve efficiency and effectiveness.
• Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Collaborate with cross-functional teams to drive project success and client satisfaction.
• Monitor project performance and implement corrective actions as needed.
• Provide leadership and mentorship to team members, fostering a culture of continuous improvement and professional development.
• Ensure compliance with industry standards and best practices.
• Financial Management: Oversee the financial performance of the delivery team, managing a $30M/year budget.
• Budget Management: Develop, monitor, and manage budgets to ensure financial targets are met.
• SOW Processing: Oversee the creation and processing of Statements of Work (SOWs) to ensure clarity and alignment with project goals.
• Vendor Management: Manage vendor contracts, ensuring favorable terms and compliance with company policies.
• MSA Negotiation: Negotiate Master Service Agreements (MSAs) to secure beneficial terms for the company.
• Global License Management: Oversee global license management to ensure compliance and cost-effectiveness.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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