Senior Manager, Digital Workforce & Strategy

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

Carrier is in the midst of a massive Digital Transformation – and our Digital Function is looking for a leader to define and champion our end-to-end digital workforce development strategy. This leader will manage our global intra-functional engagement initiatives and operationalize our workforce strategy via hiring efforts, culture and engagement programming, and our skills transformation. This position sits within our Digital function in our Digital Growth & Strategy team and will work in close partnership with our HRBPs and HR COEs. Ideally suited for a driven individual, this role affords significant exposure to cross-functional leadership, true opportunity to make an impact, and growth opportunities.  

Key programs and areas of responsibility will include but not be limited to: 

Workforce Strategy:

• Develop and execute strategic roadmap for next evolution of global Digital skills transformation, including hiring, training, and role-based learning opportunities.  

• Lead cross-functional global Digital Talent Council to operationalize key Digital people programs. 

• Build skills-based global hiring strategy in partnership with HR – and partner with Digital and HR leadership to achieve growth targets. 

• Define and implement Digital competency matrix to identify next-gen Digital priority skills and fold these into our global talent programs. 

• Revamp our Digital career ladders to create visibility into role progression and skill advancement. 

• Manage Digital people analytics, including ownership over team roster, key metrics and milestones, and dashboards. 

• Proactively analyze people data to define trends and spot opportunities for improvement relative to optimizing workforce composition.  

• Partner with Digital operations, finance, and HR to lead global headcount tracking and leadership FTE budget targets 

Culture & Engagement:

• Support defining and executing key people programs to drive employee engagement and build a positive work environment. 

• Curate leadership focus groups based on employee feedback surveys to glean key insights and opportunity areas.  

• Launch and track our new talent rotational program to enable global cross-pollination. 

Training & Communications

• Identify Digital skill gaps and partner with our training team to develop upskilling programs to build muscle in these competencies. 

• Tie upskilling priorities to engagement programming and career development conversations. 

• Curate communications strategy to engage global workforce with key priorities. 

Required Qualifications:

• Bachelor's degree.
• 7+ years of experience in strategy and operations, digital/technology consulting, workforce development, and/or communications strategy.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Human Resources, English, Psychology.
• Strong understanding of digital technologies and their impact on talent management. 

• Excellent leadership, communication, and interpersonal skills. 

• Ability to work effectively in a fast-paced, dynamic environment. 

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