Business Practitioner – Continuous Improvement Business Processes

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

The Commercial HVAC America’s Field Service Business Processes team focuses on the operational efficiency, standardization, and quality of service delivery processes for i.e. Finance, Sales etc. across Carrier's Commercial HVAC Field Operations.

About this role

The Business Practitioner – Continuous Improvement Business Processes for Carrier Climate Solutions Americas must have expertise in business process transformations and continuous improvements in Commercial HVAC America’s strategic initiatives. The Business Practitioner – Continuous Improvement Business Processes leads events and be a key member to ensure continuous improvement and lean applications/tools are utilized to benefit the business.  The Business Practitioner – Continuous Improvement Business Processes develops local capabilities to deliver visible business results, through a hands-on deployment, and cross-functional leadership style. This role reports into the Associate Director/Program Manager Business Processes and is involved in strong stakeholder engagement with exposure at all levels of the Commercial organization and across different facilities for varying lengths of time.

This is an onsite role in Charlotte.

The Business Practitioner – Continuous Improvement Business Processes is an individual contributor with cross-functional influence.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

Key Responsibilities

• Discover & provide internal/external opportunities for the overall continuous improvement activities.
• Stimulate growth by leading focused Continuous Improvement (Carrier Excellence)/Six Sigma/Lean Events to drive productivity gains.
• Lead the analysis of the current state to identify & prioritize opportunities for streamlined business processes.
• Drive projects & programs for the opportunities identified, ensure accountability to timelines, deliverables, and business outcomes.
• Lead complex cross-functional process improvement projects using data & analysis.
• Implement, improve, & sustain adoption of foundational operational business processes.
• Deliver effective change management to engage & promote employee relations across the workforce.
• Implement Business Process projects that return a “bottom-line value” to the organization.
• Manage & communicate project status to stakeholders on all levels of the organization including executive presentations. Focus on i.e., milestones, risks, & action items to drive completion in a timely manner (“on time” & “in budget”).
• Work with teams to implement & drive good daily management & problem-solving processes
• Build appropriate standard work & weekly/monthly performance scorecards for enhanced visual management.

Basic Qualifications

• HSD or GED with 10+ years’ experience in the equipment, field services, finance/accounting and/or software products industries. OR Bachelors’ degree with 5+ years’ experience in equipment, field services, finance/accounting and/or software products industries.
• 5+ years of experience with Six Sigma, Lean or other Continuous Improvement methodology
• 3+ years of experience in business processes 

Preferred Qualifications

• Master’s degree
• Strong knowledge in accounting/finance, sales operations, and/or informational systems (ERPs, SAP)
• Proven data and analytical skills
• Strong people skills and communication skills.
• Strong organizational and cross functional leadership skills
• Proven track record of seeing projects to completion

Additional information

• Must have unrestricted authorization to work in the USA. No visa sponsoring available.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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