Commercial HVAC Service Coordinator

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Carrier is the leading global provider of healthy, safe, and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, and refrigeration. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role:

Carrier Commercial Service has an opening for an experienced Service Coordinator.

The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to the field team for maximum optimization. This role will work with staff in gathering, verifying, and processing documentation, warranty documentation, and relying on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

RESPONSIBILITIES:

• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well-communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule                       
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage the schedule      
• Assist with the management and recording of non-productive technician time                             

Basic Qualifications:

• High School Diploma or GED
• 1+ years of Basic Computer Skills
• 3+ years of customer service experience

Preferred Qualifications

• A bachelor’s degree is preferred
• 2+  years of relevant HVAC service industry experience preferred
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Experience dispatching and scheduling technicians.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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