Sr Field Service Manager

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Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions.

About This Role:

As the Sr. Field Service Manager for Automated Logic Corporation, you will be responsible for the control’s execution process, delivering and maintaining a high level of customer satisfaction while maximizing operational efficiencies, controlling scope, driving the schedule, and ensuring cost to meet Automated Logic Corporations’ financial goals. This position will manage construction project management, order entry, installation, and field labor. The leader will also have P&L responsibility associated with operations, including expense management and tracking. In addition, you will be creating business advantage and growing profits through a focus on strategic account management strategies, interaction with Mechanical & Electrical contractors to increase reputation of Automated Logic Corporation controls product and service offerings.

Job Description:

• Oversee the Industrial and Retail project execution team

• Manage projects following project processes and where applicable provide direction to assisting Project Engineers and Project Managers

• Leads and directs day-to-day operational teams to meet and exceed planned deliverables with a high level of multi-tasking. Ensuring Automated Logic meets or exceeds customer and sales goal expectations

• Responsible for operations plan achievement of assigned geographic area

• Direct revenue forecasting activities and set performance standards in alignment with assigned objectives

• Partner with Sales Manager to develop business strategies for new business and maintain existing business

• Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives around execution

• Recruits Project Managers, System Specialist Supervisors, Systems Specialists and Associate Project Managers with the appropriate skills and competencies to meet the needs of the Branch

• Reallocate resources to improve overall results as needed

• Promotes, and supports project managers in securing change orders for out-of-scope work

• Ensure the operations team receives coaching and training on the project management techniques that will help them achieve their targets

• Ensure the establishment and development of professional relationships with strategic prospects for better understanding and meeting the customer needs within the bounds of contracted scope

• Support sales team in analyzing bid opportunities, through review of contract documents, drawings, and specifications, to support estimation accuracy

• Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist with building and strengthening relationships

• Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated

Required Qualification:

• Bachelor’s degree 

• 5+ years' Project Management Experience

• 5+ years of experience in Operations management in the Building Construction Industry

• Must have a valid Driver’s License

• Ability to travel up to 30% of the time (domestic and international)

Preferred Qualifications:

• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Business Management, or related field.

• MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive

• PMP Certification

• Ability to lead and motivate teams

• Strong problem-solving, planning and project management skills

• Demonstrated knowledge of project financial reporting

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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