Deployment Specialist

Build a career with confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As a Deployment Specialist, you will play a critical role in delivering exceptional technical and operational support to our customers while ensuring the successful execution of multiple projects and customer programs. You will work closely with internal teams and customers, helping to deploy, support, and maintain Sensitech solutions that protect product integrity and drive customer success.

Key Responsibilities:

As a Deployment Specialist,, you’ll be responsible for:

• Executing multiple projects simultaneously using standard project management phases including initiation, planning, execution, monitoring and control, and closure

• Coordinating internal resources to support customer pilots, programs, and ongoing operations

• Setting up customer software, databases, and shipment information while ensuring data quality, accuracy, and completeness

• Providing remote technical support, including troubleshooting, sensor swap-outs, and annual calibration activities

• Assisting customers by researching, responding to, and resolving inquiries related to Sensitech products, hardware, and software

• Communicating effectively with virtual and cross-functional teams to ensure collaboration and timely resolution of technical issues

• Using ticketing systems and CRM tools to track, manage, and resolve customer issues to completion

• Collaborating with Sales, Professional Services, Engineering, and Data Center teams, including participation in NC/CAPA processes when required

• Reviewing and executing Work Instructions to ensure compliance with Sensitech quality systems and procedures

• Maintaining high levels of customer satisfaction while adhering to Sensitech policies, procedures, and warranties

• Performing other related tasks as assigned

Requirements

We are looking for people who are detail-oriented, adaptable, customer-focused, and comfortable working in a fast-paced, technical environment. If this is you, get in touch.

As a minimum you must have:

• Bachelor’s degree preferred in Computer Science, Business, Engineering, or a related field

• Minimum of 2 years of relevant work experience

• Advanced bilingual proficiency in Spanish and English (spoken and written)

• Intermediate experience with Microsoft Office Suite, particularly Excel

• Proven ability to quickly learn and adapt to new software and systems

Although not necessary, it would be nice if you have:

• Knowledge of communication protocols such as RF, Wi‑Fi, and Cellular

• Experience working with ticketing systems and CRM tools

• Experience supporting technical products in a customer-facing or project-based environment

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Have peace of mind and body with our health insurance

• Drive forward your career through professional development opportunities

Our commitment to you

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We are committed to creating an environment where you feel you belong, with diversity and inclusion as the engine for growth and innovation. This is The Carrier Way.

Join us and make a difference.

Apply Now!