Manager, GPS Innovation & Excellence

About Carrier 

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

About the Role:

As the Manager, GPS Innovation & Excellence, you will play a key role in shaping the future of Global People Services (GPS) by driving technology-enabled transformation, continuous improvement and operational excellence initiatives. Working closely with global stakeholders across HR, Digital, HR Technology and HR Operations, you will lead projects that improve efficiency, enhance the employee experience and deliver measurable business outcomes. From process optimisation and automation to change management and capability development, you will help identify innovative solutions that simplify how we work and enable GPS to deliver outstanding service to employees worldwide.

Key Responsibilities:

• Drive the delivery of Global People Services (GPS) strategy initiatives, including technology implementations, continuous improvement projects, process optimization, automation and Carrier excellence (Cx) activities that improve the efficiency, quality and employee experience of our GPS operations.
• Partner closely with the Europe GPS Hub Lead through a strategic dotted-line relationship, supporting regional continuous improvement initiatives, Kaizen activities, operational excellence programmes and capability development, while ensuring alignment with the GPS Innovation roadmap
• Lead the planning, co-ordination and delivery of cross-functional projects, ensuring appropriate governance, stakeholder engagement and agreed deliverables are completed on time, within scope and with measurable business outcomes
• Provide strategic recommendations to GPS Leaders on operational priorities and roadmaps
• Identify opportunities to simplify, standardise and automate operational processes through the effective use of technology, improving the quality, efficiency and scalability of GPS services. 
• Analyse operational performance, customer feedback and project outcomes to identify improvement opportunities, track benefits realisation and support data-driven decision making.
• Partner with global stakeholders such as HR Technology, Digital, Process Owners and Operational teams to translate business requirements into scalable technology-enabled solutions
• Lead and co-ordinate the implementation of digital solutions across the GPS ecosystem, ensuring successful deployment, stakeholder engagement and operational adoption
• Championing a culture of continuous improvement by identifying opportunities to enhance processes, improving colleague experience and increasing operational efficiency through data-drive decision making
• Coordinate improvement activities including Kaizen events and RRCA investigations, ensuring actions are delivered, benefits realized and lessons learned are embedded into future ways of working
• Lead cross-functional workshops to define future-state processes and solution design
• Support organizational change by developing communication plans, training approaches and adoption activities that enable successful implementation of new processes and technology.
• Determine project priorities, solution recommendations and implementation approaches with limited oversight, balancing operational requirements, customer experience and business outcomes.
•  Compliance and maintenance of the CX operating procedures and quality management systems (assessments, training, CX certification) across GPS Lead the implementation of process certification projects

Minimum Requirements:

• Bachelor’s degree or equivalent experience
• 5+ Year experience in continuous improvement, operational excellence, project delivery or transformation
• Strong project management, planning and organizational skills
• Excellent analytical and problem-solving capability with the ability to interpret data and make evidence-based recommendations
• Fluent spoken and written English, business level

Preferred Requirements:

• Lean Six Sigma or equivalent Continuous Improvement qualification
• Knowledge of Agile project delivery methodologies
• Experience with automation, AI, Power Platform of business intelligence tools

Pay Range

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.      

Other Compensation:

This position is entitled to short-term cash incentives, subject to plan requirements.   

Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable  protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.  

Application Deadline:

Applications will be accepted for at least 3 working days from Job Posting Date.

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Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Pay Range: