Job Description

Role: Service & Aftermarket Manager – UAE & Middle East

Location: UAE
Employment Type: Full-time

Build a Career with Confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the Role

We are seeking an experienced Service & Aftermarket Manager to lead and grow our Service and Aftermarket business across the UAE and Middle East region. This role will be responsible for driving profitability, expanding market presence, strengthening customer and partner relationships, and leading the transformation of the aftermarket business through operational excellence and digital innovation.

Key Responsibilities

Business Leadership & P&L Management

• Own and drive the full Profit & Loss (P&L) for the Service and Aftermarket business.

• Deliver revenue, margin, growth, and profitability targets.

• Develop and execute business strategies aligned with regional objectives.

Market Development & Partner Management

• Build and manage strong relationships with Residential & Light Commercial dealers, distributors, contractors, subcontractors, and commercial equipment partners.

• Identify growth opportunities and expand Carrier's service and aftermarket footprint across the region.

• Support equipment sales through lifecycle service offerings and aftermarket solutions.

Customer Engagement & Service Excellence

• Develop and maintain strategic relationships with key customers and stakeholders.

• Ensure exceptional customer experience through responsive, high-quality service delivery.

• Address customer concerns proactively and drive continuous improvement initiatives.

Team Leadership & Organizational Development

• Lead, develop, and coach a high-performing service and aftermarket team.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Build organizational capabilities to support maintenance, repair, modernization, and long-term business sustainability.

Digital Transformation & Innovation

• Drive digital transformation initiatives across service operations and aftermarket offerings.

• Introduce innovative service solutions to enhance customer value and operational efficiency.

• Leverage technology and analytics to improve business performance.

Operational Excellence

• Develop and standardize processes, systems, and tools to optimize resources and improve productivity.

• Collaborate with fulfillment and operations teams to ensure timely project execution, revenue realization, and margin achievement.

• Monitor key performance indicators and implement corrective actions when required.

Strategic Advisory & Market Intelligence

• Act as a subject matter expert on market dynamics, customer trends, and business opportunities.

• Provide strategic recommendations to leadership on organizational structure, growth opportunities, and competitive positioning.

Compliance & Governance

• Ensure compliance with Carrier's Code of Ethics, Quality standards, Environmental Health & Safety (EHS) requirements, and company policies.

• Promote a culture of safety, integrity, and operational excellence.

Requirements

• Bachelor's Degree in Engineering.

• MBA is preferred.

• Minimum 10 years of experience in HVAC Service and Aftermarket business management.

• Proven experience managing P&L and driving business growth.

• Strong background in channel management, customer engagement, and service operations.

• Experience leading digital transformation initiatives is preferred.

• Strong understanding of HVAC products, services, and lifecycle management.

Skills

• Commercial Acumen

• Strategic Leadership

• P&L Management

• Business Development

• Customer Relationship Management

• Team Leadership & Coaching

• Stakeholder Management

• Digital Transformation

• Operational Excellence

• Strategic Planning & Execution

• Problem Solving & Decision Making

• Communication & Influencing Skills

Benefits

• Competitive compensation and benefits package

• Health insurance

• Retirement savings plan

• Professional development opportunities

• Flexible work environment and employee support programs

Our Commitment

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to create an inclusive environment that fosters innovation, collaboration, and growth. At Carrier, we are committed to developing talent, driving engagement, and delivering excellence—The Carrier Way.

Call to Action

Join us and help shape the future of service excellence and sustainable climate solutions.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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