Implementation Manager

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About Carrier
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Who are we?

BrokerBay is a new division of the Fire and Security business within Carrier. BrokerBay is shaping the future of how brokerages, agents and consumers transact in real estate.  BrokerBay is an advanced cloud-based ecosystem designed to replace the clunky legacy systems previously used by brokerages across North America. We’re on a mission to consolidate, automate, and revolutionize the way brokerages do business from start to finish with.  As one of the fastest growing real estate start-ups in Canada, there’s no better place to be if you’re looking for a dynamic work environment with plenty of room to grow professionally. 

What are the challenges and how will you make an impact?
As the Implementation Manager at BrokerBay, your foremost challenge lies in ensuring the seamless delivery of services to our clients amidst dynamic project requirements and client expectations. Leading a dedicated team, you're tasked with executing client projects while adhering to stringent timelines and quality standards specific to our platform. Your pivotal role encompasses multifaceted responsibilities such as project planning, stakeholder management, risk mitigation, resource allocation, performance monitoring, and reporting. By proactively addressing challenges and effectively managing risks throughout the project lifecycle, you not only ensure successful project outcomes but also contribute significantly to upholding BrokerBay's brand image as a trusted and reliable partner in the eyes of our clients. 

What will you be doing?

In the role of Implementation Manager, your responsibilities include collaborating with clients to understand their unique needs and objectives, translating these insights into actionable implementation plans, and overseeing their execution. Acting as the primary point of contact for clients throughout the implementation process, you will foster open communication and trust. Additionally, you will continuously identify opportunities for innovation to enhance our services and better serve client needs. Providing guidance, support, and mentorship to team members is crucial for fostering a collaborative and high-performance work environment. Monitoring project progress and performance, as well as proactively addressing any issues or challenges, will be part of your responsibilities. Finally, you will develop and present regular reports to stakeholders, providing insights into project performance and achievements. 

• Implementation planning and execution. 
• Project Management. 
• Escalation management. 
• Team Leadership and Management. 

What growth opportunities will you have with us?

You will have an opportunity to develop critical skills needed to grow in your career to take on future roles such as senior management through outstanding performance and a mindset for success. You will also have the opportunity to learn more about our product, technology, and industry which will equip you for other exciting roles that you may aspire to. You will also get a better understanding of SaaS solutions and execution of Agile development methodologies. 

Basic Qualifications:

• College Degree / Associate Degree. 
• 5+ year experience in the Information Technology field with a combination of the following: Business Analysis, Project Management best practices, Projects implementation. 
• 3+ year experience in creating process flows, data flow and entity relationship diagrams using MS Visio or Lucid Chart, or other data visualization tools. 
• Occasional traveling is required up to 10% nationally and internationally. 

Preferred Qualifications:

• Proficient in project management and adept at solving complex problems efficiently. 
• Experienced in utilizing cloud platforms such as AWS and GCP, as well as implementing serverless architecture.
• Proficient in MongoDB for database management. 
• Possesses knowledge and understanding of REST APIs, Jira, Zendesk, and other relevant solutions for effective project execution. 
• Demonstrates a passion for delivering outstanding customer experiences, ensuring satisfaction and loyalty. 
• Skilled in building strong relationships and communicating complex concepts clearly, fostering collaboration and understanding among team members and stakeholders. 

Additional Information:

• Sponsorship is not supported. 
• Hybrid work model (4 days onsite, 1 day remote). 

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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