Senior Manager- Service Delivery

Country:

Location:

Role: Service Delivery

Location: Delhi, India

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

This role provides close supervision of call responses and handles escalated calls. Trains staff in Customer Service procedures and provides changes to procedures to ensure continuous improvement.

Role Responsibilities:

• Responsible for driving the NPS for the customer segment handled

• On time SA renewal with plan price increase

• Adoption and usage of the SFDC functionalities

• Monitoring field hours for optimum productivity

• Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team

• Keeping Safety as prime objective

• Meeting the plan on Revenue and Margins

• Ensure the overdue are minimized (less than 15% of AR)

• AR management as per Plan

• Digital initiatives to be adopted and implemented within the team.

• Inventory Forecasting

Minimum Requirements:

• B.Tech in Mechanical Engineering

• 15 yrs. of work experience

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave

• Drive forward your career through professional development opportunities

• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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