Commercial HVAC Service Coordinator

Country:

United States of America

Location:

CAC32: CCS-Centennial 8100 Akron St. Suite 322, Centennial, CO, 80112 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This position is for a Commercial HVAC Service Coordinator who is able to work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to field team for maximum optimization. Work with staff in gathering, verifying, and processing documentation, warranty documentation, and relies on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Key Responsibilities:

• The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
• Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
• Assist with the management and recording of non-productive technician time
• Proactively distribute work orders for jobs daily 
• Adhere to scheduling guidelines and work order priority to load the schedule
• Assist with the management and recording of non-productive technician time
• Assist in general office administration, answering phones, receiving and distributing of mail, receiving parts, etc.
• Manage Warranty and Startup work orders, from part identification and ordering to startup paperwork registration.
• Approve and track job ProCard expenses.
• Other duties as assigned

Required Qualifications:

• High School diploma or GED
• Must have a valid Driver’s License
• 2+ years of customer service experience
• 1+ years of experience scheduling workforce
• 1+ years of experience supporting customers via telephone and email  

Preferred Qualifications:

• Experience in the HVAC industry
• Experience with scheduling field service technicians
• Excellent verbal and written communication skills
• Strong organizational skills
• Excellent attention to detail and accuracy
• Experience with Microsoft Office
• Experience with SAP
• Experience with Salesforce, SAP, or similar CRM

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Pay Range:

$63,028 - $88,447 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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