Senior HR Advisor

職務概要
HRオペレーションチームは、日本の従業員に対する人事関連業務の最初の窓口として、質の高いサービス提供を目指しています。本ポジションでは、日々の問い合わせ対応から、監査・レポート作成、資料翻訳業務、人事システム改善プロジェクトへの参画まで、幅広い業務を担当します。

主な業務内容（詳細は英語の業務内容で記載）

• 日本従業員からの人事関連の問い合わせ対応（メール・電話）
• 人事関連システム管理と操作（Workday、ServiceNow、勤怠システム）
• 人事関連データの収集・分析・レポート作成（監査対応含む）
• 中国GPSチームと連携し、人事システムの改善・最適化プロジェクトに参画
• 人事関連資料の翻訳
• 簡単な事務作業（海外来客者の対応や郵送手続き等）

求められるスキル・経験

• 人事業務またはオペレーション業務の経験（2年以上が望ましい）
• 日本語（ネイティブレベル）および英語（会議で発言、読み書）の能力

Position Title

Senior HR Advisor

Department/Section

GPS

Reporting To

Senior Manager, GPS, Japan

Grade/Level

P2

Business Unit

Carrier

Location

Osaki, JAPAN

Summary
A customer focused, pro-active, energetic and collaborative role within Global People Services (GPS). The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. In this exciting role, you will research, analyze and respond to simple to complex HR inquiries including onboarding, offboarding and handling letters of employment. Being established and productive professional contributor, could work independently with general supervision and may influence others within the job area through explanation of facts, policies and practices.

Job Description

• Provide a consistent, timely, accurate and customer-focused HR operational service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
• Support the processing of organizational HR information utilizing various HR and related systems such as Workday, ServiceNow, Time management systems etc.
• Validate and audit data to ensure data integrity.
• Validate and support translation between Japanese and English for key HR processes.
• Provide reports including government reports   Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
• Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.
• Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
• Utilize the case management system to document and escalate inquiries.
• Guide employees on HR services and encourage use of self-service tools.
• Identify opportunities for enhancements, automation and continued self-service.
• Be a subject matter expert for all relevant services, processes and policies.
• Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
• Responsible for achieving internally set quality standards and identified goals and metrics.
• Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
• Projects and any other duties assigned by the manager.

Minimum Requirements

• A minimum of 2-3 years prior relevant experience of Japan HR experience including in generalist role
• Fluent in business Japanese and English (written and spoken) Japanese is N1
• Familiarity with Workday and ServiceNow are plus
• Requires theoretical to advanced knowledge obtained through a university degree or equivalent combined with experience
• Practical knowledge of international organization (MNC experience), programs or systems with the ability to make enhancements and leverage in daily work
• Strong sense of accountability, detail oriented, quick learner and team player
• Being people-oriented, customer focus, confident and self-motivated

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice