Collections Analyst

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the Role

We are seeking a Collections Analyst to support our Order-to-Cash organization by managing and recovering accounts receivable in a timely manner. In this role, you will be responsible for reducing past-due balances, resolving billing disputes, and maintaining positive customer relationships to support the company’s cash flow and working capital objectives. This is an excellent opportunity for a results-driven professional who enjoys problem-solving, customer interaction, and financial analysis within a dynamic environment.

Key Responsibilities

As a Collections Analyst, you'll be responsible for:

• Following up on overdue invoices and payment commitments to ensure timely collection.

• Contacting customers via phone and email to manage collection activities and resolve payment issues.

• Analyzing Aging Reports and identifying delinquency risks and collection priorities.

• Investigating and resolving disputes related to billing, purchase orders, pricing discrepancies, and credit memos.

• Partnering with Sales, Customer Service, Billing, and Finance teams to remove barriers impacting customer payments.

• Maintaining accurate and up-to-date documentation of customer accounts, collection activities, and payment commitments.

• Preparing portfolio reports, cash collection forecasts, and collection performance metrics.

• Escalating high-risk accounts, critical customers, and cases requiring legal placement or third-party collection agencies.

• Supporting continuous improvement initiatives, automation projects, and data analysis efforts to optimize cash recovery processes.

Requirements

We are looking for people who are analytical, customer-focused, detail-oriented, and results-driven. If this is you, get in touch.

As a minimum you must have:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

• 2 to 5 years of experience in Accounts Receivable, Collections, or Credit & Collections.

• Knowledge of Accounts Receivable and collection management processes.

• Basic financial analysis skills.

• Experience working with ERP systems such as SAP, Oracle, or similar platforms.

• Advanced Microsoft Excel and data analysis skills.

• Strong communication, negotiation, and relationship management abilities.

• Excellent problem-solving skills with a focus on achieving results.

• Strong attention to detail and follow-through.

• Intermediate to advanced English proficiency.

Although Not Necessary, It Would Be Nice If You Have:

• Experience working in a global or shared services environment.

• Knowledge of cash forecasting and working capital management.

• Experience with automation, reporting tools, or continuous improvement initiatives within Order-to-Cash processes.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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