Manager, Aftermarket Order Management

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About This Role:

Carrier Global has a role open for an Order Management Manager to drive customer on-time-delivery for the Replacement Components business in North America. Partnering closely with Sales, Manufacturing, Supply Chain, and Customer Service, the Manager will play a critical role in driving customer delivery assurance and delivering world-class customer satisfaction.

Job Description:

• Drive customer on-time delivery metrics which are aligned with customer expectations.

• Drive cross-functional projects to enhance operational efficiency and customer satisfaction.

• Partner with Sales and Customer service to manage escalations and priorities, driving execution with Operations.

• Foster strong relationships to facilitate smooth communication between customers and internal stakeholders

• Analyze data and regularly report on operational performance to executive management, identifying trends, opportunities, and areas for improvement.

Required Qualifications:

• Bachelor’s degree

• 3+ years of experience in order management, customer fulfillment, supply chain management, or operations

• Must be able to stand for prolonged periods of time during an 8–10 hour shift to maintain production flow

• Ability to travel up to 25% of the time

• Must be eligible to work in the US without sponsorship now or in the future
  

Preferred Qualifications:

• Masters degree

• Strong analytical, and problem-solving skills, with a track record of driving process improvements and operational efficiencies

• Exceptional communication and interpersonal skills

• SAP experience

• Advanced degree or certification in supply chain management (e.g., APICS CPIM, CSCP)

• Experience working in a customer facing role

• Experience working with 3PL partners

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.  

This position is entitled to short-term cash incentives, subject to plan requirements.  

Pay Range:

The annual salary for this position is $120,000–$168,000.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/04/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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