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Sales Support Officer
#08-01/02, Perennial Business City, 1 Venture Avenue, Singapore 608521
About Carrier
Carrier is a global leader in intelligent climate and energy solutions, committed to creating healthier, safer, and more sustainable environments. With a legacy of innovation and a world-class, diverse workforce, we continue to lead by keeping customers at the center of everything we do. Our performance-driven culture fuels long-term value creation through strategic investments and bold growth initiatives.
The Role
The Sales Support Officer / Senior Officeris responsible forproviding end-to-end sales and operational support to ensure smooth orderfulfilmentand high customer satisfaction. This role manages order processing, inbound and outbound shipment coordination, customer enquiries, and administrative support, while ensuring compliance with import/export regulations. Therole requires strong coordination skills, high accuracy in documentation, and effective communication with customers, suppliers,warehouse,freight forwarders, internal sales teams,internalpurchaserand relevantparties
Responsibilities
Order & Sales Support
Process customer purchase orders accurately andtimelyinto sales orders in SAP.
Monitor and manage open orders end-to-end, from order creation to warehouse release and final delivery to customers.
Provide backend sales support, including order status updates, documentation preparation, and coordination with internal teams.
Act as the primary point of contact for customersregardingorder status, delivery timelines, and general enquiries.
Generate quotations to customers based on Price List, Special Campaign prices.
Customer Service & Coordination
Handle customer enquiries via email, phone, or meetings, including part numbers, product details, pricing, quotations, and payment terms.
Coordinate directly with suppliers for customer direct shipment orders.
Coordinate outbound shipment arrangements whenrequired.
Monitor delivery schedules and product quality to ensure customer requirements are met.
Follow up on customer discrepancies, complaints, or delivery issues and manage service recoveryin a timely manner.
Administrative & Process Support
Maintainaccuraterecords and documentation in SAP and other systems.
Support continuous improvement initiatives to enhance order management efficiency, customer experience, and operational accuracy.
Collaborate closely with sales, warehouse, finance, andlogisticsteams to ensure smooth daily operations.
Support regular audit activities.
Key Performance Indicators (KPIs)
Order Processing Accuracy
On-Time Delivery Performance
Customer Response Time
Open Order Management
Customer Satisfaction
Service Recovery Efficiency
Role Purpose:
Coordinate between ARCD supply chain and customer supply chain for OTD
Improve customer experience
Deliver best in class customer support
Minimum Requirements:
Minimum High School Diploma or AA/AS degree (or equivalent 2-year post–high school qualification) with at least 3 years of relevant experience.
Bachelor’s Degree is preferred; fresh graduates are also welcome to apply for Officer-level roles.
3–5 years of working experience in sales support, order management, customer service, or logistics-related roles.
Strong knowledge of import/export processes, customs procedures, and documentation requirements (Singapore and/or Malaysia).
Proven experience in inbound shipment handling and coordination with freight forwarders.
Exposure to outbound shipment coordination is an advantage.
Proficient in Microsoft Office (Excel, Word, Outlook) and SAP ERP systems.
Strong coordination, communication, and stakeholder management skills.
High attention to detail with strong accuracy in data and documentation.
Good time management with the ability to handle multiple orders and deadlines.
Able to work independently with minimal supervision while managing routine operational tasks effectively.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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