Sales Operations/Enablement Lead

1.    Sales Manager & Seller Capability

• Design and deliver the Sales Manager Academy with clear certification levels, track progression and recertification.

• Deliver manager coaching on funnel management, account planning, and performance management; facilitate manager peer-learning circles.

• Build and maintain the Sales Manager Playbook (leadership routines, pipeline reviews, forecast hygiene, win/loss discipline).

2. Persona-Based Onboarding

• Create tailored onboarding programs for different sales roles (hunters, account managers, solution sellers, channel).

• Use a structured 30–60–90 plan tied to competency frameworks; manage certification gates (knowledge, behaviors, tool proficiency) before full ramp.

3. Workforce Planning

• Determine required sales roles by country, vertical, and geography; align role mix to growth pockets and coverage needs.

• Partner with HR and Zone leaders to execute the hiring roadmap (role profiles, assessment & certification readiness).

4. Sales Clinics

• Prioritize skill gaps based on business needs and performance data.

• Facilitate regular Sales Clinics focused on live deal coaching, vertical/solution strategy, and skill development.

• Use real opportunities to drive immediate actions, improve win rates, and provide coaching moments for managers.

5. President’s Club

• Own the regional planning and execution of President’s Club, including criteria, scoring, communications, and event experience.

• Ensure alignment with desired sales behaviors and track impact on motivation and retention.

6. Commercial Excellence Communications

• Lead the communication of Commercial Excellence initiatives through monthly updates, enablement toolkits, quick guides, and videos.

• Ensure consistent, actionable messaging across all zones.

Qualification & Skills

• 4–7 years’ experience in Sales Enablement, Program Management, Sales Readiness, or related roles, ideally in a fast-paced, matrixed, or multinational environment.

• Proven ability to design and deliver enablement programs at scale – including onboarding, coaching, curriculum development, and skills-based learning for both sellers and managers.

• Strong sales acumen: deep understanding of sales process, pipeline management, sales techniques, negotiation strategies, and performance leadership.

• Demonstrated workforce planning skills: assess role mix, location, and capability needs; partner with HR to execute hiring and development roadmaps.

• Excellent communication and storytelling skills; able to simplify technical concepts for sales collateral, enablement toolkits, and field communications.

• Data-driven mindset: proficient with CRM, analytics, and performance dashboards to monitor adoption, ramp, and outcomes.

• Skilled at cross-functional collaboration with business leaders, sales leaders, HR, and subject matter experts.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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