Technical Service Specialist

Sensitech is part of the Carrier Corporation, the global market leader in refrigeration technology and air treatment. Since 1990, Sensitech has been helping to preserve the quality and integrity of our customers’ valuable products at every step, all over the world. Leading companies in the food, pharmaceutical, industrial, and other markets rely on our innovative IoT monitoring products and expert services to protect their products and their profits.

As an employer, we are committed to providing an inspiring working environment where employees can grow, learn, and contribute to meaningful, innovative solutions.

This is your opportunity to join our team as a Technical Service Specialist.

In this role, your key responsibilities will be the following:

• Assists customers by providing support and troubleshooting of all Sensitech products, services and solutions
• Learn and master specific company products, their technical requirements and modes/methods of operation.
• Communicate with end users at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail
• Manage coordination of Technical Service Case Management processes using global ERP system
• Review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitech's Quality System.
• Collaborate with internal sales representatives, analysts, program managers, engineers and other support members to ensure that customer issues are resolved appropriately.
• Conduct Hardware evaluation of electronics
• Identify trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
• Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation
• Conduct deep dive investigations to discover root cause of the issue to avoid future occurrences. Escalate issues to Engineering, Data Center, Quality departments through the established CAPA/CAR procedures.Utilize ACE methodologies
• Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet/Ticketing system to assist with end users issues
• Develops and/or maintains standard trouble shooting documentation
• Assist with the development and testing of newly designed products for operational integrity and function
• Conduct product training for Technical Service Representatives on a regular basis and assist them to initiate, design and manage effective support solutions as directed by our business needs

Who we’re looking for:

• Fluent in English (Written and Spoken).
• Minimum of 4-years’ experience working in a customer service/technical support field with direct customers.
• With strong analytical problem-solving skills, organized and detail oriented
• Capable to communicate effectively and work as part of a team
• Capable to multitask, respond quickly, and follow established procedures
• Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision
• Must be able to lift 10 kg
• Ability to learn and conduct electronic fault finding to component level
• Knowledge and experience using diagnostic test equipment such as Multi-meters and Oscilloscopes
• Knowledge of Local and Wide Area networking concepts, configurations, systems and TCP/IP protocol, SMTP, POP3, firewall and network security is essential
• Nice to have: Bachelor’s Degree in Electronic/Electrical Engineering

As part of our team, you’ll have the following:

• Extensive support from your manager and a very friendly working environment
• Working in a international environment with colleagues from our offices located around the globe
• Flexibility to improve processes and procedures within the department
• Cutting-edge challenges
• Rewarding package
• Company pension scheme
• Room for growth in an international company

Our commitment to you

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. Furthermore, we develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

We’re excited for you to join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice