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Senior Consultant, SAP/S4 HANA Customer Service
Visionary Office, Plynární 1617/10, 170 00 Prague 7, Czech Republic
Role: Consultant, SAP S/4 HANA Customer Service
Location: Prague
Contract type: full time
About Carrier
At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.
Join us and we can make a difference together.
About the role
As part of Carrier’s Digital transformation,theincumbentwillworkasaSenior ConsultantinSAPS4 HANACustomer. Service.Mainresponsibilitieswill betolead and supportspecific process domainexpertiseinCoEERP,designsolutionsto meet business requirements, proposeprocessoptimizationanddeliver theERP functionalities inagreedtimeline.
Work in an international team of SAP expertsimplementing the solution acrosscountries worldwide.
The incumbentwill report to theS4 HANA Functional Leader.
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, personal days off.
Requirements
Bachelor’s Degree in Computer Science, Software Engineering, or related business discipline(s).
Minimum of7years of experience within the information technology and/or increasing responsibilities within a related or relevant area of business.
Minimum of5years of proven, hands-on experience inSAP ERP project deliveryorsupport.Full cycle implementation experience.
ProficiencyinSAPS4/HANAcustomer Service, understanding dependencies withother modulessupporting business customer service process flows.
Results orientation, always stretching to drive personal and team outcomes.
Effective interpersonal, teamwork and collaboration skills.
Open and able to work in cultural diversity environment.
Customer facing skills, ideally gained a consultancy role.
Demonstrated “agile-development” mindset with strong customer-focus & results-orientation.
Spoken and written English is mandatory.
Willing to travelinternationally.
Responsibilities
Implement/review/confirmERPsolutionsthat adhere to high level conceptual design and are traceable to functional as well as non-functional requirements in projects/enhancements.
Perform scoping, fit-to-standardworkshops for projects/enhancements, proposes solutions for keygaps, provide effort estimatesand align with business teams.
Definesand prioritizes SAP ERP product features in collaboration with business subject matter experts.
Demonstrates productexpertiseand provides demos to customers as needed.
Explorenewly released ERP cloud features to increase customer satisfaction anddeliverycontinuous productivity improvement–initiate, align within business and implement.
Coach and mentorjuniorteam members within the incumbent process domain responsibility.
Provide digital / technical advice and consultancy to clients in effective manner.
Lead SAP ERP software deliveries with a heavy focus on reuse and standardization.
Perform any other activities requested by your supervisor that are in line with the incumbent`s competences and experience.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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