Ariba IT Support Developer

About Carrier 

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Position Summary

The Ariba IT Support Developer provides technical support, configuration, and development services for the organization's SAP Ariba procurement platform. This role delivers systems, features, and enhancements that provide significant value to customers and partner teams; resolves complex functional and technical issues; develops and maintains integrations; and partners with procurement, finance, and IT teams to ensure the platform runs reliably and efficiently.

Position Grade Expectations

• Consistently delivers systems and features that provide significant value to customers, and/or delivers items on time and as expected to other teams and customers; responds to escalated customer issues and incidents in a proactive, timely fashion.
• Has relevant experience in the domain.
• Provides detailed reviews for teammates' work and helps document idioms and best practices; can help new hires and interns get up to speed with the team's style and existing design process.
• Identifies quality and reliability issues in systems they maintain; seeks input from teammates and outside experts on systems and feature design; collaborates well with product, support, and other teams.

Key Responsibilities

• Provide technical support for SAP Ariba modules (e.g., Ariba Buying & Invoicing, Sourcing, Contracts, Supplier Lifecycle & Performance, and Ariba Network), responding to escalated customer issues and incidents in a proactive, timely fashion.
• Troubleshoot, analyze, and resolve complex functional and technical issues, including workflow errors, approval flow failures, integration faults, and master data discrepancies.
• Develop, configure, and maintain Ariba solutions, including custom forms, approval workflows, catalog management, and business rules.
• Support and monitor integrations between Ariba and ERP systems (e.g., SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway), middleware, or APIs; investigate and resolve integration failures.
• Manage incident, service request, and change tickets in the ITSM tool within defined SLAs; document root causes and resolutions.
• Coordinate with SAP Ariba support (raising and managing SAP cases) for issues requiring vendor intervention.
• Support Ariba quarterly release cycles: review release notes, assess impacts, perform regression testing, and communicate changes to stakeholders.
• Assist with supplier enablement, catalog loads, and Ariba Network transaction issues.
• Deliver systems, features, and enhancements on time and as expected to internal teams and customers.
• Create and maintain technical documentation, knowledge base articles, and runbooks; provide guidance and knowledge transfer to service desk staff.
• Participate in enhancement projects, system upgrades, and rollouts, including requirements gathering, configuration, testing, and deployment support.
• Ensure compliance with change management, security, and audit requirements.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• 3–5 years of hands-on experience supporting and/or configuring SAP Ariba (one or more modules such as Buying & Invoicing, Sourcing, Contracts, or SLP).
• Solid understanding of procure-to-pay (P2P) and source-to-contract processes.
• Experience troubleshooting Ariba–ERP integrations (CIG, web services, cFTP, or APIs).
• Proficiency with ITSM tools (e.g., ServiceNow, Jira Service Management) and ITIL-based support processes.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis on complex issues.
• Excellent written and verbal communication skills; able to explain technical issues to non-technical stakeholders.
• Ability to manage multiple priorities and work within SLA-driven support environments.

Preferred Qualifications

• Experience with SAP S/4HANA or SAP ECC (MM/FI modules).
• Scripting or development experience (e.g., SQL, JavaScript, Python) for reporting and automation.
• Experience with Ariba Network supplier enablement and catalog management (CIF, PunchOut).
• ITIL Foundation certification.
• Experience supporting global user bases across multiple time zones.

Pay Range

  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.      

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.   

Benefits
We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success. 

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable  protected class.  

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws. 

Application Deadline

Applications will be accepted for at least 3 working days from Job Posting Date.

Job Applicant’s Privacy Notice

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Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Pay Range: