Associate Director, Digital Product Management (GPM – Residential Digital Products)

About Carrier:

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this role:

We are seeking a Group Product Manager to lead the Residential digital portfolio spanning SmartHome applications, technician-facing tools, connected residential platforms, and residential energy capabilities.

This Associate Director-level role owns portfolio strategy, capital allocation within the residential envelope, and cross-domain prioritization. You will lead multiple Senior Managers and ensure cohesive investment decisions, disciplined execution, and measurable outcomes across the connected residential ecosystem.

This role operates at the intersection of IoT devices, firmware, cloud platforms, AI-driven intelligence, mobile applications, and residential energy systems.

Key Responsibilities:

• Product & Portfolio-level strategy across Residential digital experiences
• Capital allocation and investment prioritization within the Residential envelope
• Cross-domain roadmap alignment and tradeoff decisions
• Leadership and development of Senior Managers
• Portfolio KPIs spanning adoption, engagement, connected growth, service performance, and digital enablement
• Cohesive integration across homeowner, technician, portal, and energy experiences

What You’ll Drive:

Product & Portfolio Strategy & Capital Allocation

• Define and evolve a cohesive Residential digital strategy across domains
  Balance investment across innovation, AI enablement, platform modernization, and operational reliability
• Make principled tradeoffs across competing product priorities
• Ensure investment aligns to measurable portfolio outcomes

Cross-Domain Alignment

• Drive integration across IoT device strategy, firmware capabilities, cloud platforms, AI models, and mobile experiences
• Identify shared services, reusable platform components, and data model alignment
  Ensure portfolio coherence across homeowner, technician, and ecosystem experiences

Business & Outcome Accountability

• Establish portfolio-level KPIs tied to adoption, retention, connected penetration, service efficiency, and energy enablement
• Ensure domain strategies roll up into measurable portfolio impact
• Monitor performance and adjust investment priorities as needed

AI & Intelligent Systems Leadership

• Elevate AI-driven personalization, diagnostics, automation, and energy optimization across domains
• Ensure data strategy supports predictive insights and scalable intelligence
• Drive intelligent differentiation across the Residential ecosystem

Product Leadership & Organizational Development

• Lead, coach, and develop Senior Managers across Residential domains
• Raise the bar on product rigor, prioritization discipline, and outcome accountability
• Partner closely with Product Strategy & Rigor leadership to strengthen product craft
• Build a strong and scalable Residential product leadership bench

Required Qualifications:

• Bachelor’s degree 
• 12 + years in Product Management, Digital, SaaS, and/or IoT
• 6 + years directly leading Product Managers

Preferred Qualifications:

• Master’s degree or MBA   
• Experience owning multi-domain product portfolios with capital allocation responsibility
• Strong understanding of device-cloud architectures, firmware-integrated systems, mobile platforms, and AI-enabled products
• Demonstrated ability to drive adoption, engagement, and connected ecosystem growth at scale
• Experience balancing strategic investment tradeoffs across multiple product lines
• Strong executive presence and ability to influence senior cross-functional stakeholders
• Experience in connected home, HVAC, energy systems, or field service environments preferred

Benefits:

Employees are eligible for benefits, including:

• Health Care benefits: Medical, Dental, Vision; wellness incentives
• Retirement benefits
• Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation 
• Disability: Short-term and long-term disability 
• Life Insurance and Accidental Death and Dismemberment 
• Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account 
• Tuition Assistance 

To learn more about our benefits offering, please click here:Work With Us | Carrier Corporate  The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

This position is entitled to short-term cash incentives, subject to plan requirements.

Pay Range:

The annual salary for this position is $178,750–$250,250.  Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. 

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 03/05/2026

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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