Service Account Manager - Automated Logic

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About ALC
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

About This Role

As a Service Account Manager, you will "Own the Relationship" between Strategic Accounts Service Operations and the client. You are more than a point of contact; you are the driving force behind regional excellence and a supportive leader of a motivated, customer-focused team.

By championing a spirit of service, you will unite sales and operations to deliver seamless, impactful solutions that exceed expectations and strengthen our community of satisfied customers. Rather than just managing a portfolio, you will focus on truly understanding each client's unique building needs to provide meaningful, service-driven solutions that make a difference.

What You Get

• Long-term stability in a year-round industry with top-tier leadership.

• Autonomy to drive strategies with strong, seasoned internal support.

• A clear path to leadership with opportunities to advance within the broader Automated Logic and Carrier global networks.

• Access to cutting-edge technologies and continuous professional development to keep you at the forefront of the BAS industry.

What You Will Do

Lead and Develop the Team

• Effectively manage a team of Service Specialists, Project Engineers, or Managers as required.

• Act as a coach and mentor, performing and monitoring corrective actions to resolve employee or customer complaints.

• Partner with Engineering, Operations, and Service to ensure total customer satisfaction.

Drive Business & Operational Excellence

• Coordinate and manage all work performed for the customer to ensure profitable execution of service delivery plans and owner-direct installations.

• Manage financial health by overseeing cash flow, costs, billings, and receivables.

• Consistently review portfolio billings to ensure they are timely and meet specific customer expectations.

• Communicate financial status and portfolio profitability goals clearly to the Service Operations Manager.

Own the Relationship

• Ensure the existing customer base is satisfied and that contract renewal rates are consistently attained.

• Proactively monitor customer feedback and take appropriate action to maintain a trusted advisor status.

• Align service offerings with owner strategic goals to build new opportunities and create tangible value.

Who You Are

• A Strategic Architect: You understand the "big picture" of a building’s lifecycle and can translate technical challenges into winning business strategies.

• A Customer-Centric Leader: You prioritize understanding unique needs and aligning strategies to reduce operational costs and enable growth for your clients.

• An Efficient Multitasker: You possess the organizational and time-management skills to handle multiple projects in a fast-paced, results-driven environment.

Required Qualifications

• Associates degree or Technical Certificate in Building Automation Technology, Construction Management, Business Administration, Project Management, or Operations management.

• 3+ years of experience in account management, project management, service operations, or customer relationship management.

• 1+ years of experience managing customer portfolios, coordinating service delivery, or driving customer satisfaction within a fast-paced environment.

• Ability to travel domestically up to 25% of the time.

Preferred Qualifications

• Bachelor’s or Master’s Degree

• 1+ year of experience in HVAC, Building Automation Systems (BAS), or the construction industry.

• Strong business and accounting acumen with experience managing financial performance or service agreements.

• Experience utilizing service ticketing, work order management, or customer service management systems.

• Demonstrated ability to foster a proactive team environment and coach high-performing employees. 

• Proficiency with CRM or service management platforms such as Salesforce or related systems.

• Excellent communication, presentation, and problem-solving capabilities

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements. 

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3  days from Job Posting Date: 2 June 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.