Quality Operational Excellence Lead

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

Drive the deployment, standardization, and continuous improvement of preventive quality methods to build robust, stable, and capable processes across CSE-R manufacturing sites.

Sets own day-to-day objectives in Carrier Excellence/Continuous Improvement and provides input and/or guidance to others. Responsible for moderate to significant improvements of processes, systems and/or products to enhance quality performance.

Job Description

• Implementation and Standardization of Preventive Methods: Lead the deployment of core quality tools within Operations: Control Plans, Process FMEA, SPC, Special Characteristics management (ProCert), and MSA. Ensure consistent application of these tools across all manufacturing sites. 

• Define standards, templates and governance for the methodologies as well ensure the interface with QE Lead Competence Area FMEA/Control Plan 

• Leading cross-functional areas: Collaborate with the Operational Excellence, Production and Ind. Engineer teams to embed preventive quality tools into broader operational frameworks and product lifecycle process. Act as a bridge between Quality Operations and cross-functional teams to ensure alignment on methods, expectations and implementation timelines. 

• Capability building and knowledge sharing: Develop and deliver training / coaching approach on preventive methods. Build organizational capability by coaching teams on the effective use of quality tools. 

• Operational Continuous Improvement: Analyze process data, PFMEA outputs, MSA results, SPC trends and COPQ drivers to identify gaps and improvement opportunities. Lead and support improvement initiatives (as part of Schedule Q) tied to process capability, early risk detection, standard work optmization and variation reduction Facilitate the exchange of best practices and lessons learned across sites. 

• Monitoring and Reporting: Define KPIs and maturity indicators for the deployment and effectiveness of preventive methods (P-FMEA maturity, SPC Coverage, MSA Compliance). Regularly present findings and recommendations to senior leadership. 

Requirements

• University degree in Engineering or similar

• Several years of professional experience (ideally 5 years) in Quality Management System, with a focus on preventive methods (Process FMEA, Statistical Process Control, Control Plan) in manufacturing environment

• Experience managing and collaborating with cross-functional teams and working with senior management

• Deep understanding of preventive quality tools: PFD, Control Plan, PFMEA, SPC, Special Characteristics, and MSA. Proficiency in statistical analysis and quality improvement methodologies. 

• Proven ability to lead cross-functional kaizen or improvement programs and influence stakeholders across functions. Strong collaboration skills to align cross-functional teams toward common operational excellence goals. 

• Capable of developing training programs to enhance the skills of the quality team.Experience in coaching team members to improve overall quality performance. 

• Analytical mindset to identify root causes and propose data-driven solutions. Strong decision-making abilities to prioritize and execute quality initiatives.  

• Ability to translate complex quality topics into actionale messages, strong presention skills for leadership and conflict resolution and alignment building. 

• Balancing compliance, efficiency and business impact, supporting the organisation in building a culture of quality as competitive advantage.  

• Extensive knowledge of Quality Management Systems (QMS) and experience overseeing ISO 9001 and other relevant quality standards (e.g., IATF 16949)

• Solid knowledge in Automotive Core Tools in quality management such as FMEA, SPC, MSA, APQP, PPAP

• Product knowledge in heating, ventilation and air conditioning systems (HVAC) (desired)

• German and English required

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Pension provision: Start planning for the future now and benefit from our company pension scheme 

• Attractive mobility options through partnerships (e.g. Job Bike) that are kind to both the environment and your wallet 

• Christmas bonus and holiday pay? Of course, and even more than the legal minimum 

• Holidays: With us, you get 30 days’ paid holiday a year 

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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